Morgan Bailey
Atlanta,GA
Summary
Reliable Greeter with personable demeanor and outstanding knowledge of customer service. Adept at quickly verifying purchase receipts and answering questions kindly and comprehensively. Highly detail-oriented with commitment to professionalism and excellence.
Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Dependable Server/Hostess successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
5
5
years of professional experience
Work History
Greeter
Atlanta Braves
08.2019 - Current
- Guiding fans to correct sections and places in The Battery when needed
- Providing fans with positive attitudes, greeting them, and making them feel like family to Atlanta Braves
- Collaborated with team members to ensure seamless guest experiences during high-traffic periods.
- Monitored entrance security, reporting any suspicious activity or unauthorized access to management promptly.
- Assisted patrons with inquiries and directed them to appropriate departments for further assistance.
- Enhanced customer satisfaction by providing friendly and efficient service upon entry.
- Maintained a clean and organized entrance area, contributing to a positive first impression for visitors.
- Managed crowd control during peak hours, maintaining order and safety while minimizing wait times for guests.
- Provided knowledgeable information regarding store layout, promotions, and events to enhance visitor experience.
RETAIL ASSOCIATE
MACYS
11.2022 - 02.2023
- Did online fulfillment and delivery for different departments
- Enhanced customer satisfaction by providing personalized assistance and product recommendations.
- Increased sales revenue by offering targeted promotions and upselling related items.
- Managed inventory effectively, ensuring proper stock levels and timely replenishment of merchandise.
- Provided excellent customer service, addressing inquiries and resolving issues swiftly.
- Collaborated with team members to achieve daily sales goals and exceed performance targets.
- Streamlined store operations by organizing merchandise displays for optimal visibility and accessibility.
- Assisted in the training of new associates to ensure they quickly became knowledgeable about products and policies.
front desk receptionist
Rockwell Dance Academy
05.2021 - 01.2022
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Streamlined office operations for improved productivity with effective organization and communication skills.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Developed strong working relationships with team members, fostering a positive work environment.
- Assisted management in implementing new policies and procedures, contributing to overall operational improvements.
Host
Longhorn
06.2021 - 09.2021
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Collaborated with kitchen staff to communicate dietary restrictions or special requests from customers, ensuring accurate meal preparation.
Education
Business Management -
Savannah State University
Savannah, GABusiness Management -
Georgia Southern University
Statesboro, GA05.2025
Skills
- Guest Relations
- Professional Appearance
- Emergency Response
- Creativity and Innovation
- Initiative and Self-Motivation
- Complaint resolution
Locations
- Statesboro, GA
- Atlanta, GA
Certification
Affiliations
- Savannah State DECA organization
- Women In Business organization Georgia Southern
Timeline
RETAIL ASSOCIATE
MACYS
11.2022 - 02.2023
Host
Longhorn
06.2021 - 09.2021
front desk receptionist
Rockwell Dance Academy
05.2021 - 01.2022
Greeter
Atlanta Braves
08.2019 - Current
Business Management -
Savannah State University
Business Management -
Georgia Southern University
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