Morgan Dawson
Carrollton,Ga
Summary
Dedicated Assistant Manager with proven skills in customer service and money handling. Committed to enhancing team performance and operational efficiency through effective training and decision-making.
Overview
13
13
years of professional experience
Work History
Assistant Manager
Family Dollar
Carrollton, GA
01.2025 - Current
- Assisted in daily store operations, ensuring efficient inventory management and product placement.
- Supported team training initiatives, fostering knowledge of store policies and customer service standards.
- Executed cash handling procedures, maintaining accuracy during transactions and end-of-day reconciliation.
- Collaborated with management to implement promotional displays, enhancing product visibility and sales potential.
- Assisted in daily store operations, ensuring compliance with company policies and procedures.
- Supported inventory management by tracking stock levels and processing shipments efficiently.
- Trained new employees on store protocols and customer service techniques to enhance team performance.
- Monitored cash handling procedures to maintain accuracy during transactions and minimize discrepancies.
- Collaborated with management to implement promotional displays, driving customer engagement and sales growth.
- Resolved customer inquiries and concerns promptly, improving overall customer satisfaction ratings.
- Conducted regular audits of merchandise displays, ensuring compliance with visual merchandising standards.
- Developed schedules for staff shifts, optimizing workforce allocation to meet operational needs effectively.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
General Store Manager
Family Dollar
Carrollton
01.2017 - 07.2020
- Managed daily operations to ensure optimal store performance and customer satisfaction.
- Trained and supervised staff, fostering a collaborative and efficient work environment.
- Implemented inventory management systems to streamline stock control processes.
- Analyzed sales trends to optimize product placement and enhance merchandising strategies.
- Developed employee schedules to maintain adequate staffing levels during peak hours.
- Conducted regular audits to ensure compliance with company policies and procedures.
- Resolved customer complaints effectively, improving overall service quality and retention rates.
- Coordinated promotional events to drive foot traffic and increase sales revenue.
- Established a positive work environment by fostering open communication and promoting teamwork among employees.
- Managed financial aspects of the store including budgeting, expense tracking, and payroll administration for optimal cost control.
- Optimized store layout to enhance customer flow and maximize revenue from merchandise displays.
- Resolved customer complaints effectively by addressing their concerns promptly while adhering to company policies.
- Conducted regular performance evaluations for team members, providing constructive feedback and guidance for professional development.
- Kept inventories accurate with daily cycle counts and regular audits to identify and resolve variances.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Increased customer satisfaction through exceptional service and well-trained, knowledgeable staff members.
- Implemented loss prevention measures, resulting in reduced shrinkage levels and increased store security.
- Supervised and effectively trained 15 employees to decrease process lags and boost productivity.
- Supervised and effectively trained 15 employees to decrease process lags and boost productivity.
- Supervised and effectively trained 15 employees to decrease process lags and boost productivity.
- Supervised and effectively trained 15 employees to decrease process lags and boost productivity.
Custodian
J&sConstruction
Carrollton
01.2013 - 12.2015
- Maintained cleanliness and organization in assigned areas, ensuring a safe environment for all occupants.
- Operated cleaning equipment, including floor buffers and vacuums, to achieve optimal results.
- Executed routine inspections of facilities to identify maintenance needs and ensure quality standards.
- Assisted in training new custodial staff on proper cleaning techniques and safety protocols.
- Responded promptly to service requests, addressing urgent cleaning needs effectively and efficiently.
- Managed inventory of cleaning supplies, ensuring availability while minimizing waste through efficient usage.
- Implemented best practices for waste disposal and recycling to promote sustainability initiatives within the facility.
- Collaborated with team members to complete larger projects, enhancing overall cleanliness and facility appearance.
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Kept building spaces premises clean inside and outside.
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Team motivation
- Workload management
- Retail operations
- Sales reporting
- Financial management
- Employee supervision
- Financial reporting
- Compliance
- Marketing
- Budget assistance
- Sales monitoring
- Employee engagement
- Customer service and satisfaction
- Orientating and training
- Computer skills
- Problem resolution
- Organizational skills
- Multitasking
- Hiring and training
Timeline
Assistant Manager
Family Dollar
01.2025 - Current
General Store Manager
Family Dollar
01.2017 - 07.2020
Custodian
J&sConstruction
01.2013 - 12.2015