Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Morgan D Sallet

Valdosta

Summary

Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Shift Leader

Captain Ds Seafood Restaurants
01.2025 - Current
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Enforced company policies and regulations with employees.
  • Completed cash and credit card transactions accurately using POS software.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Resolved conflicts between employees to maintain positive and productive work environments.

Supervisor

Walmart
06.2023 - Current
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Frequently inspected production area to verify proper equipment operation.
  • Maintained database systems to track and analyze operational data.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.

Online Personal Shopper

Walmart
05.2022 - 06.2023
  • Worked productively with customers to meet order requirements and service expectations.
  • Tracked substitutions and informed customers of changes.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Reviews orders prior to pick up for accuracy and purchase-by dates.
  • Greeted clients entering store to provide welcoming environment and friendly customer service.

Shift Manager

Arby's Restaurant
01.2022 - 05.2022
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Tracked receipts, employee hours, and inventory movements.
  • Adhered to company standards and compliance requirements for operations and cleanliness of areas.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Excelled in every store position and regularly backed up front-line staff.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Scheduled staff to establish adequate coverage during peak business hours.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Coordinated merchandising, promoted new products and increased brand awareness.
  • Planned, organized and monitored resources to deliver efficient use of labor, equipment and materials.
  • Collaborated with internal teams to streamline operations across materials handling, production, and shipping.
  • Oversaw loading and unloading of packages in warehouse.

Assistant General Manager

Captain D's Seafood
04.2021 - 12.2021
  • Managed team schedule with eye for coverage needs and individual strengths.
  • Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
  • Motivated, trained, and disciplined employees to maximize performance.
  • Resolved problems promptly to elevate customer approval.
  • Handled cash accurately and prepared deposits.
  • Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
  • Developed and implemented policies and procedures to improve customer service and satisfaction.
  • Managed budget implementations, employee evaluations, and contract details.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.

CREW MEMBER

MCDONALDS
12.2017 - 04.2021
  • Work in the kitchen on the table and grill (make food and prep food), wash dishes, work front counter (taking customer orders), runner (bagging for drive and front), and hand out food in the window.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Worked front counter, drive-thru and other areas.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Became familiar with products to answer questions and make suggestions.
  • Collaborated with team members to complete orders.

Assistant Manager

Citi Trends
08.2019 - 09.2020
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Generated repeat business through exceptional customer service.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Developed detailed plans based on broad guidance and direction.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

DRIVER

CRUZIN WAITER
03.2017 - 12.2017
  • Delivery food from the restaurant of the customer choice to their house.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Delivered packages to customer doorsteps and business offices.
  • Expedited deliveries to meet customer deadlines and requirements.

Sales Associate

Khols Department Store
03.2017 - 10.2017
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Used in-store system to locate inventory and place special orders for customers.

SEASONAL ASSOCIATE

MANHATTAN
12.2016 - 03.2017
  • Making sure every customer had a great experience shopping, display new products, clean the store, clean the stock room, and cashier.
  • Solved customer challenges by offering relevant products and services.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Engaged with customers to build rapport and loyalty.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

CUSTOMER SERVICE REPRESENTATIVE

CONVERGYS
03.2016 - 12.2016
  • Responded to customer requests for products, services, and company information.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Investigated and resolved accounting, service and delivery concerns.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.

RECOVER AGENT

ERC
06.2015 - 12.2015
  • Handle outbound calls to inform customer on their delinquent accounts with our clients.
  • Updated database and kept accurate records.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Verified compliance with relevant laws, regulations and best practices related to customer account management.
  • Identified and contacted customers with overdue accounts to address payment status.
  • Developed strong relationships with customers to foster timely payments and account resolution.
  • Collected on delinquent accounts to reduce overdue balances.

Education

GED - Adult Education

WIREGRASS TECHNICAL COLLEGE
Valdosta, GA
12.2010

Certified Customer Service Specialist - undefined

WIREGRASS TECHNICAL COLLEGE
Valdosta, GA
12.2010

Skills

  • I’m a great listener, creative thinker, flexible to work any schedule, hard worker, customer friendly, and dependable
  • Flexible schedule
  • Policy and procedure enforcement
  • Operations support
  • Production reporting
  • Motivational leadership
  • Staff development
  • Assigning work
  • Shift paperwork completion
  • Drawer assignments
  • Creative problem solving
  • Safety processes and procedures
  • Problem-solving

Certification

  • ServSafe, Walmart - Year

Timeline

Shift Leader

Captain Ds Seafood Restaurants
01.2025 - Current

Supervisor

Walmart
06.2023 - Current

Online Personal Shopper

Walmart
05.2022 - 06.2023

Shift Manager

Arby's Restaurant
01.2022 - 05.2022

Assistant General Manager

Captain D's Seafood
04.2021 - 12.2021

Assistant Manager

Citi Trends
08.2019 - 09.2020

CREW MEMBER

MCDONALDS
12.2017 - 04.2021

Sales Associate

Khols Department Store
03.2017 - 10.2017

DRIVER

CRUZIN WAITER
03.2017 - 12.2017

SEASONAL ASSOCIATE

MANHATTAN
12.2016 - 03.2017

CUSTOMER SERVICE REPRESENTATIVE

CONVERGYS
03.2016 - 12.2016

RECOVER AGENT

ERC
06.2015 - 12.2015

Certified Customer Service Specialist - undefined

WIREGRASS TECHNICAL COLLEGE

GED - Adult Education

WIREGRASS TECHNICAL COLLEGE

Similar Profiles

CREATE PROFILE
Morgan D Sallet