Summary
Overview
Work History
Education
Skills
Timeline
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Morgan Durden

Dallas

Summary

Dynamic Regional Training Specialist at American Health Imaging with expertise in curriculum design and training program development. Proven track record in coaching and mentoring, enhancing team performance, and implementing effective onboarding programs. Skilled in delivering technical training and analyzing program outcomes to drive continuous improvement.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

7
7
years of professional experience

Work History

Regional Training Specialist

American Health Imaging
09.2024 - Current
  • Facilitated virtual, in-person and blended learning sessions.
  • Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
  • Trained and mentored new personnel hired to fulfill various roles.
  • Developed lesson plans, instructional materials and written practice tests for training courses.
  • Analyzed and evaluated training effectiveness and program outcomes.
  • Utilized variety of instructional design methodologies to create effective learning experiences.
  • Developed and implemented successful onboarding program.
  • Provided coaching and mentoring to employees.

Insurance Verification Specialist

American Health Imaging
04.2022 - 09.2024
  • Assured timely verification of insurance benefits prior to patient procedures or appointments.
  • Made contact with insurance carriers to discuss policies and individual patient benefits.
  • Maintained strong knowledge of basic medical terminology to better understand services and procedures.
  • Managed high-volume insurance verifications within pressured timeframes for productive medical operations.
  • Achieved insurance pre-authorizations to enable timely patient procedures.
  • Updated patient records with accurate, current insurance policy information.

Patient Service Representative

American Health Imaging
08.2018 - 04.2022
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Verified insurance eligibility and coverage for patients.
  • Managed patient registration process, confirming data accuracy and completeness.
  • Entered patient demographic and insurance data into electronic medical record system.
  • Provided exceptional customer service to patients, answering questions and addressing concerns.
  • Filed and maintained patient records in accordance with HIPAA regulations.
  • Built and maintained positive working relationships with patients and staff.
  • Greeted and assisted patients with check-in procedures.
  • Took copayments and compiled daily financial records.
  • Assisted patients in filling out check-in and payment paperwork.

Education

Bachelor of Science - Biology

Kennesaw State University
Kennesaw, GA
07-2018

Skills

  • Training delivery
  • Coaching and mentoring
  • Technical training
  • Curriculum design
  • Training program development
  • Team building
  • Training program implementation
  • Time management abilities

Timeline

Regional Training Specialist

American Health Imaging
09.2024 - Current

Insurance Verification Specialist

American Health Imaging
04.2022 - 09.2024

Patient Service Representative

American Health Imaging
08.2018 - 04.2022

Bachelor of Science - Biology

Kennesaw State University

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Morgan Durden