MORGAN EDDESTON
Cumming
Summary
Experienced, high energy, and detail-oriented Lead Ophthalmic Technician with over 2 years of expertise in assisting ophthalmologists with patient care, diagnostics, and surgical procedures. Adept at performing a wide range of diagnostic tests, including visual acuity, IOP checks, and OCT/fundus photography, while ensuring the highest level of patient comfort and care. Skilled in managing clinic operations, training and supervising junior technicians, and coordinating with healthcare teams to enhance patient outcomes. Strong communicator with a commitment to maintaining accurate records and adhering to safety protocols. Proven ability to streamline workflows, improve patient satisfaction, and contribute to the overall efficiency of ophthalmic practices.
Overview
12
12
years of professional experience
Work History
Lead Ophthalmic Technician
Georgia Retina
03.2024 - Current
- Identified issues during preliminary exam and addressed concerns with physician.
- Ability to complete and review patient charts, disability paperwork, insurance documentation, and other necessary forms accurately and in a timely manner.
- Experience with patient scheduling systems, ensuring appointments are managed effectively and in coordination with the clinical team.
- Experience in leading and managing a team of clinical staff to ensure smooth clinic operations and boosting patient satisfaction.
- Ability to manage conflicts and solve problems that may arise within the clinic, especially with patients or between staff members.
- Ability to train new staff, provide ongoing education, and mentor others to ensure high-quality service.
- Ability to use pharmacy and supply ordering systems to ensure medications and other supplies are available.
Ophthalmic Medical Technician
Georgia Retina
11.2022 - Current
- Instilled anesthetic drops and assisted in laser and cryoretinopexy treatments and minor procedures including fluorescein angiograms.
- Operated ophthalmic equipment (OCT and fundus) for patient eye examinations and prepared patients for examinations and surgeries.
- Explained pre- and post-operative procedures to patients and carefully reviewed surgical plans.
- After 6 months I scribed with doctors in a fast-paced and high energy environment to record patient history to help ophthalmologists determine diagnoses and treatment plans and documented complete information about examinations also regarding lab results, and other important details directly into charts.
- Knowledge of retina diseases, treatments, and procedures that are essential for understanding patient needs and assisting with medical tasks.
- Applied eye medications and drops to dilate pupils and numb eyes in preparation for examinations.
- Measured and recorded visual acuity and color vision testing with Ishihara.
- Measured intraocular pressure using Tonopen tonometry process.
- Worked well with patients, staff, other healthcare professionals, and manufacturer representatives to carry out successful office- and patient-related work each day.
- Attended continuing education workshops to maintain professional standards and stay up-to-date with new developments.
- Demonstrated confidentiality in dealing with sensitive information or records to comply with HIPAA guidelines and regulations.
- Triaged phone calls from patients and outside contacts and handled in order of importance.
Server
Longhorn Steakhouse
08.2019 - 11.2022
- Greeted customers, answered questions and recommended specials to increase profits
- Operated POS terminals to input orders, split bills and calculate totals
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification
- Displayed enthusiasm and knowledge about restaurant's menu and products
- Trained new employees on restaurant procedures and plating techniques
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service to high volume of daily customers
- Maintained accuracy while handling payments, giving change and printing receipts for customers
- Resolved customer concerns with friendly and knowledgeable service
- Welcomed guests with personable attitude
- Communicated with kitchen staff to stay updated on item availability and customer wait times
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary
- Answered phone inquiries to record takeout orders and respond to service questions
Bartender
Kani House
12.2018 - 08.2019
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions
- Managed bar area, handled inventory, regulation compliance and customer relationships
- Balanced daily registers and generated sales reports for management
- Maintained knowledge of bar and menu options make recommendations
- Completed regular bar inventories and daily requisition sheets
- Trained new bartenders on drink preparation and upselling techniques
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests
- Checked identification of guests to verify age requirements for alcohol purchase
- Collected and organized daily till totals and tips
Server
Kani House
10.2012 - 12.2018
- Displayed enthusiasm and knowledge about restaurant's menu and products
- Checked with customers to determine satisfaction, promptly taking action to correct problems
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service to high volume of daily customers
- Stocked server areas with supplies before, during and after shifts
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation and service protocols
- Completed opening and closing checklists to ensure smooth restaurant operations
- Calculated accurate bill amounts and processed cash and credit card payments
- Prepared salads, appetizers and garnishes to assist kitchen staff
- Relayed orders to service bar and kitchen via point-of-sale register system
- Monitored dining rooms for safety and customer needs
Education
Dental Assisting -
University of North Georgia
Cumming, GA04.2019
Skills
- Clinical supervision
- Visual acuity testing
- Electronic medical records
- Retinal procedure assistance
- Instrument maintenance
- Chart documentation
- Ophthalmic equipment expertise
- Appointment management
- Minor surgery assistance
- Examination room preparation
- Patient education
- Patient information documentation
- Diagnostic testing
- Medication administration
- Eye anatomy
- Patient care
- Ophthalmologist support
- Telephone triage
Timeline
Lead Ophthalmic Technician
Georgia Retina
03.2024 - Current
Ophthalmic Medical Technician
Georgia Retina
11.2022 - Current
Server
Longhorn Steakhouse
08.2019 - 11.2022
Bartender
Kani House
12.2018 - 08.2019
Server
Kani House
10.2012 - 12.2018
Dental Assisting -
University of North Georgia
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