Knowledgable Customer Support Operations professional with 8+ years of experience in customer service, account management, and operational support within high-volume environments connecting with customers through phone, email, or chat. Effective track record of coordinating with cross-functional teams, executing recurring operational tasks with precision, and streamlining workflows to help improve efficiency and client satisfaction. Skilled in CRM/case-management platforms (Salesforce, HubSpot, JIRA, Zendesk) and documentation creation to support training and process improvements. Proficient at proactive issue detection, escalation management, and collaborating with various teams to drive solutions. Seeking to leverage my operations mindset, problem-solving skills, and FinTech experience to deliver measurable impact.