Morgan K. Downing

Experienced professional with a strong background in customer service and healthcare. Interested in the Primary Care Sales Consultant position at your esteemed organization. Excelled in customer-facing roles, consistently delivering exceptional service and building strong relationships. Honed ability to quickly identify customer needs and support new team members in a fast-paced and demanding environment as a Customer Service Representative at Uline. Diverse experience transitioning from Wholesale to Healthcare and back to Wholesale, equipping me with skills to handle complex challenges. Expertise in troubleshooting, product knowledge, insurance, and maintaining electronic records and providing customer feedback. Robust skill set includes customer service, coaching, mentoring, and leadership. Strengths in communication, problem-solving, customer satisfaction, adaptability, attention to detail, time management, teamwork, technical skills, empathy, and decision-making. Ideal fit for your team at Bayer. General Studies bachelor's degree from the University of North Georgia with a focus in Business Administration, Healthcare Management, and Social Sciences. Completed two years of a Doctorate in Pharmacy program with a deep understanding of a diverse product line. Enthusiastic about bringing unique expertise to Bayer—a company known for innovation and commitment to quality. Personal goal to return to the pharmaceutical industry and eager to contribute as a reliable and consistent pharmaceutical professional.

• Service Excellence Award, Northside Hospital Forsyth
• Employee of the Month, Uline, (Twice)