Morgan Lloyd Brown
Douglasville,GA
Summary
Aspiring cybersecurity professional with diverse skills and experience. Background in technical support, network troubleshooting, secure network solutions, and identity access management. Well-versed in maintaining a secure digital environment. Expertise in hardware diagnostics, data migration, and providing top-notch technical support. Proactive and goal-oriented with exceptional time management and problem-solving abilities. Reliable and adaptable with a swift capacity to learn and apply new skills. Committed to driving team success and contributing to organizational growth.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Solutions Engineer
Southeastern Computer Associates
08.2022 - Current
- Provided technical support and troubleshooting for security issues, minimizing downtime for over 10,000 end users.
- Managed Active Directory, enforcing security policies, access control, and license management.
- Utilized asset management procedures in Excel, facilitating data organization and migration to an SQL database for improved tracking.
- Administered Google Workspace and ChromeOS devices, ensuring secure access, OS updates, and policy enforcement.
- Monitored and analyzed security alerts via ConnectWise Automate, proactively identifying and addressing threats.
- Delivered phishing awareness training, investigated suspicious login attempts, and performed log analysis to enhance security posture.
- Configured and managed SonicWall firewalls, applying web traffic rules to optimize network security.
- Provided remote and onsite help desk support, efficiently troubleshooting and resolving technical issues to ensure business continuity.
- Conducted hardware and software diagnostics and repair across multiple platforms, ensuring optimal performance.
- Configured, deployed, and managed cellular-capable routers, including various Cradlepoint models, tailored to project-specific needs.
- Led training and management initiatives for contracted Technology Technicians, ensuring alignment with client technology requirements.
Sales-Associate
The Home Depot
03.2017 - Current
- Applied critical thinking to resolve customer needs, troubleshoot issues, and ensure seamless store operations.
- Built strong customer relationships through proactive engagement, personalized recommendations, and exceptional service.
- Trained and mentored new associates, enhancing team performance, product knowledge, and inventory management.
- Excelled in a fast-paced retail environment, demonstrating adaptability and problem-solving skills to uphold store protocols and customer satisfaction.
- Assisted customers in locating products and efficiently managed inventory checks across store locations using company systems.
- Utilized inventory management software to monitor stock levels, coordinate replenishment, and improve product availability.
- Delivered tailored product recommendations, providing effective solutions to customer needs and driving sales.
- Played a key role in onboarding and coaching new team members, ensuring a strong foundation in sales techniques, company procedures, and customer service excellence.
Education
High School Diploma -
McEachern High School
Powder Springs05-2016
Skills
- End-user support
- Network security
- Active Directory management
- Device/user access control
- Google Workspace
- Microsoft Azure
- Security awareness training
- License/access control management
- Threat monitoring
- Phishing awareness
- Incident response
- Firewall configuration
Certification
- CompTIA A+, Foundational IT knowledge, including hardware, software, troubleshooting, and technical support.
- CompTIA Network+, Networking concepts, infrastructure, and troubleshooting across wired and wireless networks.
- CompTIA Security+, Establishes proficiency in cybersecurity principles, including threat management, risk assessment, and implementing secure network solutions.
- Google Cyber Security Certificate, Threat analysis, risk management, and network/cloud security in hands-on labs.
- SOC Level 1 Certificate via Try Hack Me, Alert monitoring, security tool management, IDS signature development, and incident escalation in hands-on labs.
Certifications & Skills
CompTIA A+ | CompTIA Network+ | CompTIA Security+ | Google Cyber Security Certificate | SOC Level 1 Path via TryHackMe
Skilled in IT support, network security, and cybersecurity operations. Experienced in hardware/software troubleshooting, network infrastructure, and security principles, including threat management and risk assessment. Hands-on expertise in security monitoring, incident response, IDS signature development, and firewall configuration. Proficient in Active Directory, Google Workspace, and Microsoft Azure, with experience in security awareness training, phishing prevention, and access control management.
Timeline
Solutions Engineer
Southeastern Computer Associates
08.2022 - Current
Sales-Associate
The Home Depot
03.2017 - Current
- CompTIA A+, Foundational IT knowledge, including hardware, software, troubleshooting, and technical support.
- CompTIA Network+, Networking concepts, infrastructure, and troubleshooting across wired and wireless networks.
- CompTIA Security+, Establishes proficiency in cybersecurity principles, including threat management, risk assessment, and implementing secure network solutions.
- Google Cyber Security Certificate, Threat analysis, risk management, and network/cloud security in hands-on labs.
- SOC Level 1 Certificate via Try Hack Me, Alert monitoring, security tool management, IDS signature development, and incident escalation in hands-on labs.
High School Diploma -
McEachern High School
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