Summary
Overview
Work History
Education
Skills
Timeline
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Morgan Montgomery

Dallas

Summary

Resourceful Customer Service Representative known for maintaining high productivity and efficiently completing tasks. Specialize in effective communication, quick problem-solving, and accurate record-keeping. Excel in active listening, empathy, and patience, ensuring customer satisfaction and resolution of inquiries with professionalism and warmth.

Overview

17
17
years of professional experience

Work History

Janitorial Lead

Metro Atlanta Janitorial
Atlanta
02.2019 - Current
  • Transported trash to disposal areas in a timely manner.
  • Sanitized restrooms with approved chemicals, consistent with the planned schedule.
  • Swept and mopped floors, emptied trash receptacles, vacuumed carpets and upholstered furniture.
  • Performed general cleaning duties including dusting furniture, wiping down counters, desks, tables, sweeping, vacuuming floors.
  • Replenished supply of hand soap, paper towels, and other consumables.
  • Trained new employees in safety protocols, sanitization techniques, and standard operating procedures.
  • Assisted in drafting and negotiating new client contracts.

Medical Administrative Assistant

Wellstar Cobb Medical Group
Austell
01.2013 - 08.2015
  • Maintained confidentiality of all patient information according to HIPAA regulations.
  • Provided administrative support to clinical staff as needed.
  • Answered phones, scheduled appointments, and provided general information to callers.
  • Entered patient demographic information into the Electronic Health Records system.
  • Greeted patients, verified insurance coverage and collected copayments.
  • Scanned documents into EHR systems according to established protocols.
  • Scanned paper records into digital format.
  • Facilitated prescription refill requests and communicated with pharmacies.

Medical Office Assistant

Piedmont Psychiatric Clinic
Atlanta
01.2012 - 10.2012
  • Scheduled patient appointments, answered incoming calls, and assisted with inquiries.
  • Followed HIPAA guidelines to ensure confidentiality of patient information.
  • Performed basic clerical duties such as filing documents, entering data into the computer system, photocopying forms and documents.

Call Center Representative

ProCore Solutions
Marietta
01.2011 - 12.2011
  • Followed standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams.
  • Maintained records of customer interactions, transactions, comments and complaints.
  • Maintained high levels of professionalism while interacting with customers via phone or email.
  • Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
  • Processed customers' start, stop, and move electric service requests.

Call Center Representative

Ryla Teleservices
Kennesaw
01.2010 - 12.2010
  • Stayed current on relevant product and service offerings as well as competitor pricing models.
  • Followed standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams.
  • Maintained records of customer interactions, transactions, comments and complaints.
  • Maintained high levels of professionalism while interacting with customers via phone or email.
  • Provided accurate information regarding products and services while upselling additional products when appropriate.
  • Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.

Fuel Center Clerk

Kroger
Kennesaw
10.2008 - 12.2009
  • Performed daily opening and closing duties such as counting money, reconciling tills and setting up registers for the day.
  • Ensured store cleanliness by sweeping floors, mopping spills and emptying trash receptacles.
  • Adhered to safety standards while handling hazardous materials such as gasoline.
  • Processed lottery tickets sales according to state regulations.
  • Trained new employees in proper operations of cash registers, stocking techniques and general store policies.
  • Checked identification for age-restricted items such as cigarettes or alcohol.
  • Updated pricing information on gas pumps and signage to reflect current rates.

Education

Medical Assistant Certificate/Diploma - Medical Assistant

Everest Institute
Marietta, GA
03-2008

High School Diploma -

North Cobb High School
Acworth, GA
05-2007

Skills

  • Time management
  • Supply management
  • Conflict resolution
  • Data entry
  • Effective communication
  • Attention to detail
  • Problem solving
  • Multitasking and organization
  • Active listening
  • Adaptability and flexibility

Timeline

Janitorial Lead

Metro Atlanta Janitorial
02.2019 - Current

Medical Administrative Assistant

Wellstar Cobb Medical Group
01.2013 - 08.2015

Medical Office Assistant

Piedmont Psychiatric Clinic
01.2012 - 10.2012

Call Center Representative

ProCore Solutions
01.2011 - 12.2011

Call Center Representative

Ryla Teleservices
01.2010 - 12.2010

Fuel Center Clerk

Kroger
10.2008 - 12.2009

Medical Assistant Certificate/Diploma - Medical Assistant

Everest Institute

High School Diploma -

North Cobb High School

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Morgan Montgomery