Summary
Overview
Work History
Education
Skills
Timeline
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Morgan Rathel

Alabaster

Summary

Dynamic administrative professional with a proven track record at Kay Fuller and Sons, excelling in customer service and office administration. Skilled in data entry and document management, I enhanced workflow efficiency and fostered strong client relationships, contributing to a positive work environment and improved operational processes.

Overview

13
13
years of professional experience

Work History

Administrative Assistant

Kay Fuller and Sons
05.2024 - 04.2025
  • Managed scheduling and coordination of appointments for team members.
  • Assisted in maintaining office supplies inventory and procurement processes.
  • Supported preparation of reports and presentations for internal meetings.
  • Handled incoming communications, directing inquiries to appropriate personnel.
  • Developed and organized filing systems to improve document retrieval efficiency.
  • Collaborated with team members on special projects, enhancing workflow processes.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Maintained confidentiality of sensitive information while managing daily operations.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.

Bartender

Mellow Mushroom
06.2022 - 01.2023
  • Created unique cocktails and beverages, enhancing customer experience and satisfaction.
  • Trained and mentored new staff on beverage preparation and service standards.
  • Managed bar inventory, ensuring timely restocking of supplies to meet demand.
  • Maintained cleanliness and organization of bar area, adhering to health and safety regulations.
  • Developed strong customer relationships through attentive service and personalized recommendations.
  • Served high customer volumes during special events, nights, and weekends.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.

Bartender/Manager's Assistant

Locos Grill & Pub
08.2012 - 06.2022
  • Crafted and served a diverse range of cocktails and beverages, ensuring high-quality standards.
  • Managed bar inventory, monitoring stock levels to minimize waste and optimize ordering processes.
  • Trained new bartenders on beverage preparation techniques and customer service best practices.
  • Developed innovative drink specials that increased customer engagement and satisfaction.
  • Streamlined bar operations by implementing efficient workflows, enhancing service speed during peak hours.
  • Fostered positive customer relationships through attentive service and effective conflict resolution strategies.
  • Collaborated with kitchen staff to coordinate food pairings with drink selections for enhanced dining experiences.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Ensured compliance with health and safety regulations while maintaining cleanliness of the bar area.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
  • Trained new staff on bar procedures, cocktail recipes, and customer service standards, ensuring consistent service quality.

Education

Associate of Applied Business - Business Administration And Management

Darton State College
Albany, GA
05-2015

High School Diploma -

Lee County High School
Leesburg, GA
05-2012

Skills

  • Customer service
  • Data entry
  • Computer skills
  • Office administration
  • Microsoft Word
  • Administrative support
  • Time management
  • Microsoft Excel
  • File organization
  • Microsoft outlook
  • Customer and client relations
  • Computer proficiency
  • Filing
  • Strong problem solver
  • Scheduling
  • Documentation and recordkeeping
  • Database entry
  • Excel spreadsheets
  • Invoice processing
  • Documentation and reporting
  • Relationship building
  • Mail handling
  • Microsoft PowerPoint
  • Document management
  • Spreadsheets

Timeline

Administrative Assistant

Kay Fuller and Sons
05.2024 - 04.2025

Bartender

Mellow Mushroom
06.2022 - 01.2023

Bartender/Manager's Assistant

Locos Grill & Pub
08.2012 - 06.2022

Associate of Applied Business - Business Administration And Management

Darton State College

High School Diploma -

Lee County High School

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Morgan Rathel