Morgan Stone
Valdosta
Summary
Enthusiastic Carhop skilled in safe food handling and creating exceptional guest experiences. People-oriented and focused worker with knowledge of ordering procedures and customer service. Multitasks to deliver exceptional service. Energetic Hostess with exceptional experience-enhancing customer experiences in a service setting. Courteous and friendly when directing customers to tables, giving directions, and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service. Dependable Cook with expertise in preparing foods in fast-paced settings. Team-minded professional knowledgeable in food safety, attractive presentation, and stock management. Efficient multitasker with talents in recipe management and development. Highly motivated Belk Sales Associate with extensive customer service and sales experience. Outgoing sales professional with a track record of driving increased revenue, improving buying experience, and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.
Overview
4
4
years of professional experience
Work History
Hostess
Texas Roadhouse
06.2023 - Current
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Answered customer questions about hours, seating, and menu information.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Cook
Panera Bread
02.2022 - 07.2022
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
Sales Associate
Belk
05.2021 - 12.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Provided positive first impressions to welcome existing, new, and potential customers.
Hostess
Saint Mary's Seafood
05.2020 - 05.2021
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Carhop
Sonic
03.2020 - 05.2020
- Took orders and delivered food and beverages to customers in cars to provide quick and convenient customer service.
- Cleaned and sanitized work areas and equipment to promote compliance with health and safety regulations.
- Operated headset communication system to take orders quickly and accurately from customers.
- Answered guest questions and promoted special products.
- Delivered change and receipts to customers in cars to maintain accurate financial records and provide customers with correct change and proof of purchase.
Education
Associate of Arts - Cosmetology
Wiregrass Georgia Technical College
Valdosta, GA12.2023
High School Diploma -
Camden County High School
Kingsland, GA05.2022
Skills
- Table Bussing
- Check Payment Processing
- Kitchen Staff Management
- Special Dietary Requirements
- Seating Assignment Preparation
- Guest Experience Management
- Menu Memorization
- Dining Area Maintenance
- Customer Loyalty
- Product Memorization
- Quality Control Guidelines
- Beverage Preparation
- Money Handling
- Adapt to Diverse Groups
- Guest Relations
- Product and Service Sales
- Safe Food Handling
- Efficient Service
- Culinary Arts
- Kitchen Operations
Timeline
Hostess
Texas Roadhouse
06.2023 - Current
Cook
Panera Bread
02.2022 - 07.2022
Sales Associate
Belk
05.2021 - 12.2021
Hostess
Saint Mary's Seafood
05.2020 - 05.2021
Carhop
Sonic
03.2020 - 05.2020
Associate of Arts - Cosmetology
Wiregrass Georgia Technical College
High School Diploma -
Camden County High School
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