Morgan Taylor
Lawrenceville
Summary
Enthusiastic clerical professional with 4 years of experience helping customers and teammates in a positive environment. Gifted at maintaining upbeat attitude while greeting and interacting with customers, answering calls, taking appointments and checking out clients. Highly organized and accurate when entering data in excel and maintaining filing systems.
Overview
6
6
years of professional experience
Work History
Student Radiologic Technologist
Emory University
08.2024 - Current
- Executed patient imaging procedures ensuring adherence to safety protocols and quality standards.
- Collaborated with radiologists to interpret results and optimize imaging techniques for better diagnostics.
- Mentored junior technologists on equipment operation and patient care best practices.
- Streamlined workflow processes, reducing patient wait times and enhancing departmental efficiency.
Front Desk Receptionist
MetroDerm
12.2022 - Current
- Responsible for patient check-in, greeting each patient in a pleasant and professional manner.
- Tracks patients in the reception area and communicates with them as needed.
- Ensures patient information, forms and signatures obtained.
- Scan patient insurance and ID cards.
- Ensures that proper authorization or referral is collected from each patient.
- Assists patients in obtaining authorization or referrals that have not been received by the practice.
- Enters all new patient demographic information into the computer.
- Puts charts in bin for specific physician or technician.
- Marks arrival time of patients in office and makes sure that patients are seen on time.
Front Desk Receptionist
Bella Dental
05.2022 - 11.2022
- Greeting and welcoming patients to the practice.
- Scheduling, rescheduling, or canceling appointments as needed.
- Assisting patients to fill out information forms.
- Preparing patients’ charts and daily schedules for the dental staff.
- Updating patient records and documenting recent treatments and procedures.
- Scheduling follow-up appointments and providing telephonic reminders.
- Communicating with medical insurance providers to determine if patients are required to make co-payments.
- Verifying methods of payment and collecting payments as needed.
- Performing general office duties, such as answering telephones, photocopying, filing, and faxing.
Front Desk Receptionist
Brazilian Wax and Spa by Claudia
01.2022 - 05.2022
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Responded to inquiries and room requests made online, by phone and via email.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Prepared daily shift close reports and balanced cash register to accurately reflect all transactions.
- Signed for packages, recorded deliveries and distributed to personnel.
- Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
Sterilization Assistant/ Intern
Dental College of Georgia
08.2019 - 12.2021
- Gathered and prepared instruments and surgical supplies.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Conducted daily rounds to collect equipment for processing and distributed equipment throughout facility to maintain required levels.
- Sterilized dental equipment and examination rooms in accordance with infection control policies.
- Tracked and maintained spares, tools and medical test equipment and verified proper calibration and readiness for use.
Education
Bachelor of Science - Health Services
Augusta University
05.2022
Post-Graduate Certificate - Radiology Technology
Emory University
Atlanta, GA08-2026
Skills
- Equipment Disinfection
- Instrument Cleaning and Sterilization
- Surgical Equipment Tray Preparation
- Patient and Equipment Transport
- Inventory Management
- Customer Service
- Hospitality Services
- Scheduling and Calendar Management
- Documentation and Reporting
- Verbal and Written Communication
- Attention to Detail
- Work Planning and Prioritization
- Assistance and Interaction
- Call Answering and Routing
- Computer Proficiency
- Cash Transactions
- Appointment Scheduling
- Package and Mail Receipt
Community Service
Augusta, GA, 2017-08-01, 2022-05-01, VP of club Napturelly Crowned for 3 years (served as social media creator and treasurer for the club), Member of the AU Health Services society for 2 years, Made the deans list, Volunteered for over 80 hours at Golden Harvest Food Bank in Augusta Ga, Volunteered at Ronald Mcdonald House for over 50 hours in Augusta Ga, Member of Sheblossoms (women’s empowerment organization and serves to uplift black women on their college journey), Works study student/ intern at the Dental College of Georgia for 2 years
Timeline
Student Radiologic Technologist
Emory University
08.2024 - Current
Front Desk Receptionist
MetroDerm
12.2022 - Current
Front Desk Receptionist
Bella Dental
05.2022 - 11.2022
Front Desk Receptionist
Brazilian Wax and Spa by Claudia
01.2022 - 05.2022
Sterilization Assistant/ Intern
Dental College of Georgia
08.2019 - 12.2021
Bachelor of Science - Health Services
Augusta University
Post-Graduate Certificate - Radiology Technology
Emory University
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