Morgan Thigpen
Augusta
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
12
12
years of professional experience
Work History
Customer Success Manager
America’s Remanufacturing Company
01.2020 - Current
- Assisted customers with onboarding and product setup to foster successful adoption and usage.
- Created customer support strategies to increase customer retention.
- Monitored customer progress and addressed customer inquiries with timely and accurate updates.
- Conducted periodic user training sessions to support customer understanding and product feature utilization.
- Generated reports and communicated results to stakeholders to provide insights into customer success.
- Analyzed customer data to identify trends and develop strategies to improve customer success metrics.
- Established strong relationships with key customers, resulting in increased customer loyalty.
Administrative Assistant
America’s Remanufacturing Company
02.2019 - 01.2020
- Executed record filing system to improve document organization and management.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
Server, Bartender
Twisted burrito
01.2017 - 01.2019
- Served food and beverages promptly with focused attention to customer needs.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Server
Mellow Mushroom
01.2012 - 01.2017
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Served food and beverages promptly with focused attention to customer needs.
Education
Bachelor of Science - Psychology
Augusta University
Augusta, GA12.2016
Associate of Science - Psychology
Georgia Military College
Augusta, GA07.2012
Skills
- Training and Mentoring
- Proficient in Microsoft Office
- Inter-Department Collaboration
- Data Entry
- Strong organizational and time management skills
- Customer Account Management
- Meticulous Attention to Detail
- Invoice Processing
- Strong Problem Solver
- Data Security
Accomplishments And Volunteerism
- Member of the Golden Key International Honor Society
- Volunteer for Columbia County Cares food pantry
- Volunteer for Savannah River Keepers
Timeline
Customer Success Manager
America’s Remanufacturing Company
01.2020 - Current
Administrative Assistant
America’s Remanufacturing Company
02.2019 - 01.2020
Server, Bartender
Twisted burrito
01.2017 - 01.2019
Server
Mellow Mushroom
01.2012 - 01.2017
Bachelor of Science - Psychology
Augusta University
Associate of Science - Psychology
Georgia Military College
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