Data and System Engineer
HUAWEI (MTN Cameroon Managed Service Project and Gabon Telecom Maintenance Project)
Douala
03.2022 - Actuel
- Conducted thematic analysis focused on data and voice failure dimensions, enhancing NPS (Net Promoter Score) through the implementation of C.E.I 2.0 methodology.
- Provided daily analysis of Network Key Quality Indicators (KQIs) and developed monitoring dashboards using Power BI, Grafana, and FineBI.
- Performed end-to-end demarcation to identify root causes of KPI/KQI degradation and managed VVIP customer complaints.
- Utilized SQL and Python for data mining and analysis, improving customer segmentation accuracy by 80%.
- Supported cross-functional teams in data collection and analysis, while performing software upgrades on CEM system architecture and conducting system health checks.
- Developed and maintained monitoring dashboards with Grafana and PostgreSQL, enhancing Mean Time to Detect (MTTD) for network incidents.
- Automated system administration tasks, reducing manual workload by 50% and improving reporting efficiency.
- Managed daily maintenance of 43 SUSE Linux Enterprise servers, ensuring optimal system performance and security.
- Designed and implemented a data pipeline for real-time data streaming, improving marketing target rates by 90%.
- Executed network configurations on servers and switches, enhancing system availability and capacity by 20% through the installation of 10 new servers.
- Prepared comprehensive reports and presentations for stakeholders, summarizing insights and performance metrics.
