Shaneque Hall
Lithonia
Summary
Detail-oriented environmental services worker skilled at providing professional cleaning services to clients, maintaining equipment and implementing new cleaning procedures. Works autonomously with strong time management skills. Demonstrates dedication to customer satisfaction, reliability, and taking pride in job well done.
Overview
11
11
years of professional experience
2027
2027
years of post-secondary education
1
1
Certification
Work History
Professional Cleaner/ Trainer
Swept Dreams Cleaning Service
Atlanta
01.2024 - Current
- Cleaned residential and commercial spaces using appropriate techniques and equipment.
- Organized cleaning supplies and tools for efficient workflow during each job.
- Maintained high standards of cleanliness and hygiene in all assigned areas.
- Followed safety protocols while handling cleaning chemicals and equipment.
- Collaborated with team members to ensure timely completion of cleaning tasks.
- Communicated with clients to understand specific cleaning needs and preferences.
- Changed linens on beds when requested by client or hotel staff.
- Maintained cleaning supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Swept, mopped, and vacuumed floors of all types in industrial and residential settings.
- Emptied trash cans and ensured recycling bins were separated properly.
- Stocked restrooms with toilet paper, soap, paper towels.
- Cleaned bathrooms by scrubbing toilets, sinks, showers and tubs, and mirrors.
- Maintained a clean work environment at all times by sweeping, dusting, mopping the work area regularly.
- Responded promptly to customer inquiries regarding services provided.
Lead Professional House Cleaner
NGU Cleaning Service
Atlanta
12.2019 - 02.2024
- Supervised cleaning teams to ensure high standards of service and efficiency.
- Developed cleaning schedules tailored to client needs and preferences.
- Trained new staff on proper cleaning techniques and safety protocols.
- Coordinated communication between clients and staff for seamless operations.
- Implemented environmentally friendly practices in daily cleaning routines.
- Resolved client concerns promptly to enhance overall satisfaction with services.
- Creating detailed reports on job status, costs incurred and other relevant information.
- Organizing and scheduling cleaning appointments with clients.
- Providing feedback on performance to other members of the house-cleaning team.
- Ensuring all safety protocols are followed while cleaning.
- Managing customer complaints and resolving them in a timely manner.
- Complying with all local laws pertaining to residential cleaning operations.
- Training new employees in proper methods of house-cleaning services.
- Cleaned building floors by sweeping, mopping and scrubbing.
- Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
- Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
- Replaced sheets and pillowcases daily and used hospitality corners on beds to provide comfort for guests.
Housekeeper
ServiceMaster
Atlanta
04.2015 - 03.2019
- Cleaned and sanitized surfaces in residential and commercial properties following ServiceMaster standards.
- Managed inventory of cleaning supplies, ensuring adequate stock levels for operations.
- Operated specialized cleaning equipment for carpets, upholstery, and hard floors effectively.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Changed bed linens and towels, tidied up rooms.
- Used cleaning chemicals following proper guidelines.
- Emptied trash receptacles throughout the property.
Education
Pam Foster
Atlanta, GABachelor of Science - Business Management
University of Phoeni
Atlanta, GA 01.2011 - 11.2013
Skills
- Cleaning techniques
- Inventory management
- Safety protocol compliance
- Specialized equipment operation
- Team supervision
- Problem solving
- Attention to detail
- Effective communication
- Conflict resolution
- Training and development
- Self-motivation and initiative
- Reliability and punctuality
Certification
- project management
- leadership class
Timeline
Professional Cleaner/ Trainer
Swept Dreams Cleaning Service
01.2024 - Current
Lead Professional House Cleaner
NGU Cleaning Service
12.2019 - 02.2024
Housekeeper
ServiceMaster
04.2015 - 03.2019
Bachelor of Science - Business Management
University of Phoeni
01.2011 - 11.2013
Pam Foster