Muzhda Abidy
Snellville
Summary
Detail-focused certified Pharmacy Technician recognized for productivity and efficiency in completing tasks. Skilled in medication dispensing, inventory management, and pharmaceutical calculations. Excel at communication, teamwork, and customer service, ensuring smooth pharmacy operations. Committed to maintaining accuracy and confidentiality in handling prescriptions and patient information.
Overview
8
8
years of professional experience
3
3
Certifications
Work History
Pharmacy Technician
Kroger
Loganville
07.2024 - Current
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Processed prescription orders with accuracy and attention to detail.
- Administered vaccines to patients in a clinical setting, ensuring compliance with safety protocols.
- Guided customers on proper medication usage and informed them of potential side effects.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Supported pharmacists by preparing medications for timely patient distribution.
- Trained new staff on pharmacy procedures and customer service standards.
- Collaborated with healthcare professionals to ensure patient safety and care.
- Maintained inventory levels and organized pharmaceutical supplies effectively.
- Operated pharmacy software for patient records and medication management.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Addressed customer complaints promptly while ensuring a professional experience.
- Checked expiration dates on medications to ensure that only unexpired products were dispensed.
- Created new customer profiles and updated demographics, allergies, and new medications in pharmacy computer systems.
- Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
- Adhered to safety regulations and maintained a clean work environment.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
Front office coordinator
Pearle Vision
Snellville
01.2022 - 06.2024
- Managed front office operations, enhancing patient check-in efficiency.
- Coordinated appointment schedules and maintained efficient calendar management for staff.
- Processed patient insurance information, ensuring accurate coverage verification for services.
- Determined and collected patient financial responsibilities, streamlining billing processes.
- Managed patient accounts and records accurately.
- Submit patients claims to insurance company
- Processed Care Credit applications for patient financing.
- Provided support to manager and staff in daily operations.
- Ensure compliance with HIPAA regulations and maintain patient confidentiality
Front desk Receptionist
Smile Dental Clinic
Kabul
01.2018 - 01.2021
- Greeted customers warmly upon arrival, creating a positive first impression.
- Responded to incoming phone calls, providing information and assistance.
- Scheduled appointments for patients, ensuring accurate timing.
- Assisted team with diverse administrative tasks, enhancing overall office efficiency.
- Filling, storing and saving all medical records in database
- Do X-ray, OPG (Orthopantomagram) and CBCT(cone beam CT scanning) for patients
- Assist with Doctor for female patients
Education
High school -
Rukhshana High School
Kabul, Afghanistan01-2021
Skills
- Medication preparation
- Prescription processing
- Pharmacy software
- Vaccine administration
- Insurance verification
- Inventory management
- Drug storage procedures
- Customer Service
- Patient communication
- Team collaboration
- Staff training
- Medicare processes
- Effective communication
- Problem-solving skills
Certification
Certified Pharmacy Technician (CPhT) – National Healthcare Association
References
- Trisha Johnson, Pearle Vision, Store Manager, +1(770)736-3006, pearle124cs@gmail.com
- Malik Dosani, Pearle Vision, Owner, +1(770)7363006, pearle124@gmail.com
Timeline
Pharmacy Technician
Kroger
07.2024 - Current
Front office coordinator
Pearle Vision
01.2022 - 06.2024
Front desk Receptionist
Smile Dental Clinic
01.2018 - 01.2021
High school -
Rukhshana High School