MUZWAKHE SITHOLE
Atlanta
Summary
Dedicated and results-oriented Account Representative with 10 years of experience in building and maintaining client relationships. Adept at identifying client needs and providing tailored solutions to drive revenue growth.
Seasoned Sales Representative with exceptional success in business-to-business and business-to-consumer sales within multiple industries. Proven track record in exceeding sales goals, growing business and expanding territories. Accomplished in overseeing day-to-day business operations and fostering relationships with customers and clients for sustained business growth.
Overview
10
10
years of professional experience
Work History
Sales Specialist
The Home Depot
01.2025 - Current
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Assisted customers in product selection, ensuring clarity on features and benefits.
- Executed sales transactions accurately using POS systems, maintaining cash handling integrity.
- Collaborated with team members to achieve sales goals through effective communication and teamwork.
- Monitored market trends to adapt sales strategies, enhancing customer experience and satisfaction.
- Built rapport with customers and assessed needs to make product recommendations and upsell.
Sales Specialist
Lowes Home Improvement
01.2021 - 01.2024
- Manage large amounts of incoming phone calls
- Generate sales leads
- Identify and assess customers' needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Customer Service Associate
Bonvie Health Insurance
01.2016 - 01.2020
- Manage a portfolio of [number] client accounts, serving as the primary point of contact for all inquiries and concerns.
- Develop and implement strategic account plans to foster long-term relationships and maximize customer satisfaction.
- Collaborate with cross-functional teams to address client needs and resolve issues in a timely manner.
- Conduct regular business reviews with clients to assess performance, identify areas for improvement, and propose solutions to achieve mutual goals.
- Proactively upsell and cross-sell products and services to existing clients, resulting in a [percentage]% increase in revenue.
- Utilize CRM software to track customer interactions, update account information, and generate sales reports.
- Stay informed about industry trends, market conditions, and competitor activities to provide clients with valuable insights and recommendations.
Education
Bachelor's Degree (Honors) - Marketing & Communications
Lupane State University
01.2018
Skills
- Excellent communication and interpersonal skills
- Strong negotiation and persuasion abilities
- Proficient in CRM software and Microsoft Office Suite
- Strategic account management
- Problem-solving and decision-making skills
- Ability to work effectively in a fast-paced environment
- Time management and organizational skills
Timeline
Sales Specialist
The Home Depot
01.2025 - Current
Sales Specialist
Lowes Home Improvement
01.2021 - 01.2024
Customer Service Associate
Bonvie Health Insurance
01.2016 - 01.2020
Bachelor's Degree (Honors) - Marketing & Communications
Lupane State University
CONTACT
- PHONE: 843-933-5563
- EMAIL: Muz.sithole@gmail.com
2 Outstanding Service Awards
[Lowes Home Improvement], [2024]
- Delivered high-quality lead generation and sales, leading to recognition with the Outstanding Service Award