Open To Work
Mya Davis
Covington
Work Preference
Summary
Results-driven operations coordinator with a proven track record in managing cross-functional initiatives and streamlining processes. Expertise in data management, scheduling, and stakeholder communication enhances operational efficiency. Demonstrated ability to adapt quickly to new technologies and maintain accountability in fast-paced environments.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Operations Coordinator
Verizon
Sandy Springs
03.2024 - 06.2026
- Coordinated daily operations for cross-functional teams, ensuring timely project completion and deliverables.
- Managed schedules, meetings, documentation, and reporting to enhance operational efficiency.
- Monitor workflows and track key metrics to identify risks and recommend improvements.
- Serve as a liaison between internal teams and external partners to maintain clear communication.
- Developed technology solutions that streamlined processes, improving workflow efficiency.
Business Systems Analyst
Boeing
01.2023 - 10.2023
- Collected and analyzed business requirements, facilitating system enhancements and driving process improvements.
- Collaborated with stakeholders to identify issues, implement solutions, and improve data accuracy.
- Developed process documentation, user guides, and reports to enhance team productivity.
- Leveraged tools like Excel, SharePoint, and Jira to effectively track tasks and maintain documentation.
- Remote
Customer Service Specialist
Intel Corporation
01.2022 - 04.2022
- Provided technical support and account assistance to customers through phone, email, and chat, enhancing user experience.
- Addressed product and service inquiries promptly, ensuring customer satisfaction.
- Assisted customers with inquiries and issues while working remotely, maintaining high service standards.
- Documented customer interactions and maintained accurate records in CRM systems.
- Recognized for high customer satisfaction and strong problem-solving skills.
Administrative Support Assistant
- Provided administrative support including data entry, scheduling, file management, and reporting.
- Supported managers and team leads in tracking tasks and maintaining documentation for streamlined workflow.
- Created spreadsheets and presentations that facilitated informed decision-making.
- Enhanced office processes and organization to foster a more productive work environment.
Education
Master's Degree - Information Technology
STRAYER UNIVERSITY
07-2026
Bachelor's Degree - Information Technology
STRAYER UNIVERSITY
12-2021
Associate Degree - Information Technology
STRAYER UNIVERSITY
Skills
- Operations Support
- Google Workspace
- Time Management
- Data Analysis
- Documentation
- Scheduling
- Microsoft Office (Excel, Word, PowerPoint)
- Communication
- Problem Solving
- Customer Service
- Adaptability
- SharePoint
- Jira
- CRM Systems
Certification
- Google IT Support Professional Certificate
- Microsoft 365 Fundamentals (MS-900)
- CompTIA IT Fundamentals (ITF+)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Operations Coordinator
Verizon
03.2024 - 06.2026
Business Systems Analyst
Boeing
01.2023 - 10.2023
Customer Service Specialist
Intel Corporation
01.2022 - 04.2022
Administrative Support Assistant
Master's Degree - Information Technology
STRAYER UNIVERSITY
Bachelor's Degree - Information Technology
STRAYER UNIVERSITY
Associate Degree - Information Technology
STRAYER UNIVERSITY