Summary
Overview
Work History
Skills
Timeline
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Myangela Cunningham

Lawrenceville

Summary

Highly organized professional with a proven track record of success in recovering delinquent payments, establishing payment plans and negotiating settlements. Adept in leveraging superior customer service skills to build relationships, resolve disputes and improve customer satisfaction. Committed to promoting ethical collection practices and maintaining compliance with relevant laws and regulations. Motivated individual with experience in financial services. Reduces delinquent accounts and increases customer satisfaction. Skilled in developing relationships with customers to ensure a mutually beneficial outcome. Expert in using collections software and understanding complex credit regulations.

Overview

6
6
years of professional experience

Work History

Debt Collector

First Step Servicing
01.2022 - 01.2024
  • Negotiated payment plans with debtors to ensure timely payments
  • Monitored accounts to ensure accuracy of payment information
  • Used various methods of communication including phone, emails and letters to effectively communicate with debtors
  • Brought accounts to current status by reducing delinquency and defaults
  • Established relationships with numerous creditors to ensure timely payments
  • Identified, evaluated and resolved reasons for delinquency to reduce loss to organization
  • Received payments and post amounts paid to customer accounts
  • Responded promptly to customer inquiries regarding their accounts.
  • Adapted quickly to changes in industry regulations, incorporating new requirements into daily workflow without compromising productivity or results.

Dispatcher

Gwinnett County Schools
07.2020 - 12.2021
  • Oversaw dispatch activities and enforced compliance with laws and regulations
  • Managed data entry and documentation for deliveries
  • Analyzed and resolved customer inquiries for missed pickups, misplaced containers and property damage
  • Monitored routes and locations to verify timely services and accurate information
  • Relayed work orders, messages, or information to or from drivers by telephone or two-way radio
  • Assessed customer complaints and resolved product condition or delivery time issues
  • Prepared, updated and dispensed daily route schedule
  • Handled conflict resolutions and mediation between drivers and management.

Assistant Manager

Family Dollar
10.2017 - 07.2020
  • Coached and mentored new employees on company policies and procedures
  • Maintained hands-on knowledge of job roles and regularly stepped in to perform business duties
  • Helped oversee the daily operations of the store, managing staff and inventory
  • Managed company orders, expenditures and sales to meet budget and revenue targets
  • Assisted with new employee training and conducted performance reviews to track overall progress
  • Utilized knowledge of company products and services to make recommendations and up-sell items according to customer needs
  • Reported customer and employee accidents, injuries, and concerns for supervisor review
  • Prepared monthly sales reports and presented them to senior management
  • Tracked store inventories and replenished products according to demand.

Skills

  • Managing Defaults
  • Industry Standards
  • Correspondence Writing
  • Cost Control
  • Payment Acceptance
  • Microsoft Word
  • Account Management
  • Freight Operations
  • Microsoft PowerPoint
  • Sales Expertise
  • Call Center Experience
  • Data entry accuracy

Timeline

Debt Collector

First Step Servicing
01.2022 - 01.2024

Dispatcher

Gwinnett County Schools
07.2020 - 12.2021

Assistant Manager

Family Dollar
10.2017 - 07.2020

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Myangela Cunningham