Myah Carver
Cartersville
Summary
Encouraged self and colleagues to pursue company goals and milestones through determination and a positive attitude. Goal-oriented professional successfully in assisting companies by developing and implementing updates to operational standards, team organization and employee engagement strategies. Proactive and personable leader with top-notch skills in streamlining information, prioritizing tasks and approaching issues with analytical mindset. Bringing years of experience and demonstrated track record of success.
Overview
12
12
years of professional experience
Work History
Data Analyst
Hurricane Logistics
Canton
03.2024 - Current
- Analyzed transport data to identify trends, leading to strategic route optimization and measurable improvements in delivery efficiency.
- Implemented data visualization tools to present insights, enhancing decision-making processes and fostering data-driven strategies.
- Worked closely with logistics teams to streamline operations, resulting in strengthened communication and improved service delivery.
- Developed predictive models to forecast demand, enabling proactive resource allocation and reducing operational costs.
- Promoted a culture of data literacy among staff, encouraging engagement with analytics tools and enhancing team capabilities.
- Streamlined data processing workflows, resulting in noticeable gains in report generation speed and accuracy.
- Collaborated with cross-functional teams to identify data needs and solutions.
- Conducted data cleansing to ensure accuracy for operational reports.
Logistics Coordinator
Hurricane Logistics
Canton
03.2024 - Current
- Streamlined shipment tracking processes, enhancing visibility and reducing delays, leading to improved customer satisfaction.
- Analyzed transportation costs and routes, identifying efficiencies that resulted in noticeable savings and optimized resource allocation.
- Provided training and guidance to new team members, promoting a cohesive work environment and enhancing team performance.
- Conducted in-depth analysis of shipping data, leading to measurable improvements in delivery times and cost efficiency.
- Maintained accurate shipment records and documentation, ensuring compliance with regulatory standards and minimizing errors.
- Promoted a positive team culture through regular feedback sessions, boosting morale and fostering a supportive work environment.
- Coordinated logistics operations for timely shipments and deliveries.
- Prepared shipping documents and ensured compliance with regulations.
- Implemented process improvements for better operational workflows within the logistics team.
Enterprise Operations Account Coordinator
Nolan Transportation Group (NTG)
Alpharetta
02.2021 - 03.2024
- Front-line resource to provide customer service on assigned account. Including Nestle Purina and PepsiCo.
- Provide direction to Logistics Planners.
- Responsible for but not limited to load acceptance, appointment scheduling, and coverage coordination.
- Responding to customer emails within a timely manner.
- Work with Operational Services and Logistics Planners to build, schedule and tracking loads accordingly.
- Manage account's OTR freight to guarantee best practices.
- Develop lane-specific relationships with Carrier Sales to drive consistent coverage with quality rates.
- "Close out" accessorial requests (TONU, driver assist, detention, etc.) within 24hrs of carrier's request.
- Coordinated with Logistics Planners and Operational Services to enhance load tracking, ensuring timely deliveries and client satisfaction.
LOGISTICS CSR & TRACER
Odyssey Capital Transportation Solutions (CTS)
03.2018 - 02.2021
- Balancing emails, calls, and tracing shipments for multiple customers.
- Schedule customer orders with LTL carriers.
- Ensuring all information submitted is within LTL limitations.
- Creating BOLs for customers.
- Correcting BOLs using IMO/DG documents for Hazmat shipments.
- Track and monitor scheduled pickups and freight in transit.
- Resolve problems, such as reconsignments, lost freight, and carrier service failures.
- Provided exceptional customer service by effectively managing inquiries and resolving issues, leading to increased customer satisfaction and loyalty.
CUSTOMER SERVICE & SHIPPING CLERK
Foss Flooring Company
Rome
02.2014 - 12.2018
- Responsible for the paperwork maintenance of four different manufacturing plants.
- Monitored the online programs for all incoming and outgoing product orders.
- Efficiently administered customer service through verbal and online communication.
- Proficiently processed various product orders, samples, and returns.
- Organized and maintained damage reports and office records.
- Maintained the Shipments and End of Day Reports for orders.
- Producing accurate and up-to-date records and reports as required.
- Traveled to each manufacturing plant to conduct important returns as needed.
CUSTOMER SERVICE & IT TECH SUPPORT
Alorica
Kennesaw
01.2018 - 03.2018
- Able to maintain a high call volume calmly.
- Proficiently able to direct clients in step-by-step instructions.
- Capable of handling high intense to simple interactions over the phone.
- Efficient in multitasking and documentation while performing job duties.
Education
Logistics And Supply Chain Management -
Chattahoochee Technical College
Marietta, GAGraphic Design -
College & Career Academy
Skills
- Microsoft Office
- Word
- Publisher
- PowerPoint
- Excel
- Parade
- DAT
- TruckerTools
- SaferWatch
- MyCarrierPortal
- Slack
- Teams
- Zoom
- TMS
- Outlook
- ThinkOwl
- ShipRite
- Adobe InDesign
- Adobe Illustrator
- Adobe Photoshop
- Managing Phone Calls
- Organization
- Childcare
- Multitasking
- Hardworking
- Resilient
- Quick Study
Profile - Websites
https://www.linkedin.com/in/myah-carver57826911a?utm_source=share&utm_campaign=share_via&utm_content
Timeline
Data Analyst
Hurricane Logistics
03.2024 - Current
Logistics Coordinator
Hurricane Logistics
03.2024 - Current
Enterprise Operations Account Coordinator
Nolan Transportation Group (NTG)
02.2021 - 03.2024
LOGISTICS CSR & TRACER
Odyssey Capital Transportation Solutions (CTS)
03.2018 - 02.2021
CUSTOMER SERVICE & IT TECH SUPPORT
Alorica
01.2018 - 03.2018
CUSTOMER SERVICE & SHIPPING CLERK
Foss Flooring Company
02.2014 - 12.2018
Logistics And Supply Chain Management -
Chattahoochee Technical College
Graphic Design -
College & Career Academy