Maiya Grier
Stone Mountain
Summary
My greatest achievement is being able to dedicated professional with a strong focus on customer service, delivering timely and effective solutions. Expertise in active listening and empathy to understand and address client needs. Proven ability to enhance processes and anticipate customer requirements for improved satisfaction.
Overview
11
11
years of professional experience
Work History
Patient Access Representative
UnitedHealth Group
01.2023 - Current
- Handled inbound and outbound calls to address patient inquiries efficiently.
- Verified insurance information to ensure accurate coverage for services.
- Scheduled appointments to optimize patient flow and resource allocation.
- Registered patients accurately to maintain up-to-date records.
- Processed medication refills promptly to enhance patient satisfaction.
- Managed referral processing to facilitate timely access to specialized care.
- Utilized electronic medical records (EMR) for efficient data management
Retirement Plan Specialist
LifeWorks
12.2022 - 01.2023
- Managed inbound calls to streamline employee inquiries regarding retirement payouts.
- Calculated worked hours accurately to ensure precise payout estimates for employees.
- Provided estimated payouts based on calculated worked hours and retirement plans.
- Facilitated communication with assistant employees concerning retirement payout processes.
Medicare Enrollment Specialist
Humana
07.2022 - 12.2022
- Utilized CI and AE platforms to access member applications efficiently.
- Conducted outbound calls to facilitate application processes.
- Approved or denied applications based on set criteria.
- Generated metering letters to communicate with applicants
- Documented all interactions and decisions for future reference.
- Limited Term Employment (LTE): This is a temporary or non-permanent employee position.
Medicare Billing Specialist
Maximus
03.2019 - 09.2022
- Managed account relationships to enhance customer retention and satisfaction.
- Conducted inbound and outbound calls to address client inquiries effectively.
- Scheduled appointments to optimize team productivity and client engagement.
- Performed insurance verification to streamline enrollment processes.
- Coordinated enrollment procedures to ensure timely processing of applications.
Membership Services Representative
Chime Solutions
12.2017 - 03.2019
- Addressed customer inquiries by providing account and insurance information promptly.
- Managed inbound calls, ensuring accurate documentation between each interaction.
- Processed payments efficiently, contributing to overall operational success.
- Reset account access to resolve client issues swiftly.
- Delivered high-quality customer service while working remotely.
- Served as a key resource within Kaiser Permanente Membership Services Contact Center.
- Regularly updated knowledge base on membership services for improved support.
Lead Customer Service Representative
Delta Dental
03.2015 - 12.2018
- Oversaw inbound call management, ensuring seamless agent call flow.
- Directed a team of 6-10 agents, fostering a collaborative work environment.
- Organized weekly meetings to strategize and evaluate performance metrics.
- Conducted thorough insurance verifications to enhance accuracy.
- Developed training initiatives for agents to boost overall productivity.
Education
High School Diploma -
Rockdale Career Acadamy
Conyers, GAHigh school diploma - undefined
Heritage High School
Conyers, GA05.2012
Skills
- Citrix software
- Insurance Verification
- Microsoft Software
- Referral Processor
- Account Management
- Medical Billing
- Medical Coding
- Customer support
- Help Desk
- System Administration
- VPN, Epic, HIPAA
- Customer retention
- Data Entry
- Call center workflow
- Research
- EMR Systems
- Medical Records
- Medical Terminology
- Appointment scheduling
- Remote Access Software
Timeline
Patient Access Representative
UnitedHealth Group
01.2023 - Current
Retirement Plan Specialist
LifeWorks
12.2022 - 01.2023
Medicare Enrollment Specialist
Humana
07.2022 - 12.2022
Medicare Billing Specialist
Maximus
03.2019 - 09.2022
Membership Services Representative
Chime Solutions
12.2017 - 03.2019
Lead Customer Service Representative
Delta Dental
03.2015 - 12.2018
High school diploma - undefined
Heritage High School
High School Diploma -
Rockdale Career Acadamy