Summary
Overview
Work History
Education
Skills
Timeline
Generic

My'Kayla Brown

Hampton

Summary

Motivated and detail-oriented professional with experience in both law enforcement and customer service, bringing a strong foundation in communication, problem-solving, and conflict resolution. Proven ability to remain calm under pressure, handle sensitive situations with professionalism, and build trust with diverse communities.

Overview

6
6
years of professional experience

Work History

Correctional Officer

Henry County Sheriff's Office
McDonough, GA
08.2024 - 11.2026
  • Monitored inmate behavior to maintain safety and security within facility.
  • Conducted regular inspections of cells and common areas for contraband or violations.
  • Responded promptly to incidents, ensuring de-escalation and adherence to protocols.
  • Prepared, processed and maintained forms, reports, logs, records, and activity journals.

Juvenile Detention Officer

Department of Juvenile Justice
Clayton County
09.2022 - 08.2024
  • Supervised daily activities and routines for juveniles in detention to ensure safety and security.
  • Implemented behavior management techniques to promote positive interactions among residents.
  • Conducted regular inspections of facilities to maintain compliance with safety regulations.
  • Documented incidents and prepared reports for review by supervisory staff and legal representatives.
  • Trained new officers on protocols, emergency procedures, and conflict resolution strategies.

Sales Manager, Credit Manager

First American Title Lending
Union City, GA
07.2020 - 10.2022
  • Led sales team to achieve quarterly targets through strategic planning and performance analysis.
  • Developed training programs to enhance team skills in customer engagement and product knowledge.
  • Analyzed market trends to identify opportunities for growth and expansion within territory.
  • Implemented CRM systems to streamline sales processes and improve lead tracking efficiency.

Education

High School Diploma -

Lovejoy High School
Hampton
05.2021

Skills

  • First aid training
  • Emergency response
  • De-escalation techniques
  • Conflict resolution skills
  • Excellent written and verbal communication
  • Typing and online navigation
  • Attention to detail
  • Basic computer skills

Timeline

Correctional Officer

Henry County Sheriff's Office
08.2024 - 11.2026

Juvenile Detention Officer

Department of Juvenile Justice
09.2022 - 08.2024

Sales Manager, Credit Manager

First American Title Lending
07.2020 - 10.2022

High School Diploma -

Lovejoy High School
My'Kayla Brown