Mykiria Bailey
Dacula
Summary
Dedicated and detail-oriented customer service professional seeking a remote position at CVS as a Customer Service Representative. Offering strong communication, problem-solving abilities, and proven experience in delivering exceptional customer service in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Customer Service Representative/Cashier
Walgreens
03.2021 - 01.2022
- Assisted customers with transactions, inquiries, and complaints in a timely and professional manner
- Managed the cash register, processed payments, and handled returns
- Worked collaboratively with the team to ensure a smooth customer experience and store operations
Mentor
South Florida Cares Mentoring
09.2021 - 12.2021
- Mentored and provided guidance to youth, fostering leadership, communication, and problem-solving skills
- Led and coordinated group activities, engaging with participants to promote personal growth and team collaboration
Cashier
Pollo Tropical
11.2020 - 12.2020
- Delivered excellent customer service by assisting with food orders and managing cash transactions
- Ensured accuracy in orders and provided support in food preparation when needed
Crew Member/Cashier
Saren Restaurants Inc.
07.2019 - 10.2019
- Provided outstanding customer service by resolving complaints and addressing customer needs efficiently
- Handled food orders, managed payments, and ensured cleanliness and organization of the service area
- Gained experience in food preparation, serving, and inventory management
Education
High School - Reading & Math
Miami Beach Senior High School
01.2021
Skills
- Proficient in Microsoft Office Suite
- Experienced in operating POS systems
- Handling customer service platforms
- Strong written communication skills
References
Available upon request.
Key Qualifications
- Customer Service Expertise: Over two years of experience in customer-facing roles, managing inquiries, complaints, and ensuring customer satisfaction.
- Remote Work Ready: Proficient with computers and familiar with troubleshooting issues remotely. Skilled in handling customer interactions through phone and online platforms.
- Problem-Solving: Adept at identifying issues and providing quick resolutions to maintain a high level of customer satisfaction.
- Multitasking: Capable of handling multiple tasks while delivering consistent and efficient service.
Languages
English
Native or Bilingual
Timeline
Mentor
South Florida Cares Mentoring
09.2021 - 12.2021
Customer Service Representative/Cashier
Walgreens
03.2021 - 01.2022
Cashier
Pollo Tropical
11.2020 - 12.2020
Crew Member/Cashier
Saren Restaurants Inc.
07.2019 - 10.2019
High School - Reading & Math
Miami Beach Senior High School
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