Mylaina Bailey

IT Specialist

U.S. Army Active Duty

04.2016 - 03.2026

Configured hardware, devices, and software to set up work stations for employees.
Managed hardware and software inventory, ensuring timely updates and replacements as needed.
Maintained servers and systems to keep networks fully operational during peak periods.
Provided exceptional customer service by promptly addressing problems reported by end users.
Maintained a comprehensive knowledge of current industry trends, developments, tools, or techniques relevant to the role of an IT specialist.
Collaborated closely with the Southeast Region Network Enterprise Center to provide tailored technology solutions that addressed their specific needs or challenges.
Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
Trained employees on new technologies, increasing competency levels across the organization.
Monitored systems in operation and input commands to troubleshoot areas.
Implemented user access controls to minimize unauthorized access risks while preserving operational flexibility for authorized users.
Used ticketing systems to manage and process support actions and requests.
Installed, configured and maintained computer systems and network connections.
Diagnosed and troubleshot hardware, software and network issues.
Created user accounts and assigned permissions.
Installed and configured operating systems and applications.
Researched and identified solutions to technical problems.
Generated reports to track performance and analyze trends.