Myles Robinson
Dallas,GA
Summary
Hardworking and enthusiastic trained in every facet of successful work. Stays on top of current and expected demands, quickly realigning tasks to handle needs. Dedicated to first-rate communication and team success. To seek and maintain full-time or part-time positions that offer professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
18
18
years of professional experience
Work History
Customer Expert Associate
AAFES
03.2023 - Current
- Worked varied hours to meet seasonal and business needs.
- Greeted customers and offered assistance for increased customer satisfaction.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Provided product price information to customers.
- Managed customer relations through communication and helpful interactions.
- Identified customer needs and wants to enhance customer experiences and boost sales.
- Maintained relationships with customers to maximize sales opportunities.
- Developed strong client relationships through timely and thorough follow-up on inquiries and concerns.
- Created solutions for customers to satisfy specific needs, quality and budget.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Assistant Director-Exhibition Hall
Anime Weekend Atlanta
10.2019 - Current
- Ensuring all rules and regulations are being followed
- Attending to vendors that had any questions pertaining to contracts for the following year
- Training incoming new Volunteers, or Staff on how to properly execute all tasks given in a safe and timely manner
- Training staff on how to be aware and be on the lookout for any and all possible theft that can or may occur, and how to handle those situations and report them without putting themselves in harm's way.
Grocery Replenishment Specialist
Publix
04.2022 - 03.2023
- Job duties included ordering supplies, processing shipments upon arrival, organizing backroom shelves, and displaying products properly in a retail environment
- Ensuring all shelves are stocked and are neat and orderly looking for customers, upon the stores opening for the day
- I also set the ads for the week and fill them to the shelves according to the planogram.
Cargo Handler
Ryder (ATT)
08.2017 - 04.2020
- Transferred products, both physically and logically, into and/or out of warehouse locations, loaded/unloaded trailers, moved product throughout facility grounds with powered industrial equipment and perform inventory counts as required
- Read, interpreted, and applied Warehouse Management System (WMS) order instructions
- Recognized and corrected potential process errors before actions adversely affected customers
- Recognized damaged products at any point in the warehousing process and take appropriate action when discovered
- Pulled accurate orders for service technicians as assigned
- Staged orders according to carrier location and verified: number of pallets picked as well as stage location
- Prepared receiving, storage and shipping documentation retaining product accountability throughout logistical process
- Performs housekeeping duties and other duties as assigned
- Microsoft excel, proficient in Shipping and receiving and in using Newton and Seibel systems
- Operated fork-lift equipment and other warehouse machinery.
Crew Member- Exhibition Hall
Anime Weekend Atlanta
09.2011 - 10.2019
- Walk around assisting Vendors with any and all issues pertaining to, watching over their booths when a bathroom break was needed.
- Or in any case of theft and or fraud
- Line control and making sure attendees were safe were also tasks that I was given to complete.
Track Side Ordinance (TSO)
Parsec
07.2016 - 07.2017
- Rode up and down every track 1-8, to take inventory and ensure all boxes and train cars both empty and full were damage free
- Made ensure that all equipment and boxes were in their proper places, and that there were no missing, opened, or damaged boxes on or off the train.
Clean up
Parsec
02.2016 - 07.2017
- Cleaned and maintained all areas of parsec property daily using forklift.
- Emptied and cleaned dumpsters in appropriate areas
- Cleaned around train yard fencing
Inventory Clerk
Parsec
02.2016 - 07.2017
- To inventory and inspect all equipment boxes, chaises, tanks, etc, daily to making sure that there were no damages to any of the equipment
- Operated Forklift equipment and other machinery.
Sales Associate
Sears
01.2015 - 02.2016
- Assisted customers by consultative selling practices and approved guidelines to identify customer needs and provided appropriate solutions including but not limited to sale of protection agreements/warranties
- Consistently met or exceeded associate performance standards
- Understood website navigation, and proactively leveraged technology to facilitate the customer experience and provided customer solutions when a product was not available in the store
- Maintained current knowledge of merchandise lines; product features, benefits and availability; Sears Advantages, such as the price match and price protection policies; and, if applicable, delivery, installation and/or service options to respond to customer needs
- Optimized credit, gift card, Shop Your Way Rewards and multi-channel opportunities (and, where applicable, Protection Agreements, Sears Purchase Protect, delivery, installation and other miscellaneous income opportunities)
- Processed customer transactions in the Point of Sale system, including sales, returns and exchanges in accordance with authorized procedures
- Partnered with other selling and sales support associates and cashiers to provide superior customer service (i.e., locate merchandise, assist customers, answer phones and rang register)
- Maintained merchandise standards and all-day standards within assigned departments, including replenishment and housekeeping for departments (Electronics, Hardware, Appliances).
Satellite TV Installer Technician
DirecTV
05.2014 - 09.2014
- Prepared installations by reviewing installation orders, gathering equipment, supplies and tools and coordinating schedules with customers
- Planned installations by evaluating location, locating access and laying-out equipment and wiring plan
- Established satellite TV systems by installing equipment, running and pulling cable, programming and calibrating equipment while adhering to codes, regulations and standards
- Verified satellite TV systems for correct functionality and optimal performance by testing equipment and connections and identifying and correcting any issues
- Maintained accurate records through documenting installations, services and repairs
- Maintained and improving service and rapport with customers through listening to their descriptions of problems, answering questions and resolving issues through diagnosing, troubleshooting, repairing, replacing and/or upgrading components
- Referred to schematics, manuals and manufacturer’s instructions as needed
- Maintained a safe work environment by following safe practices and adhering to safety policies
- Ensured adequate supply levels by inventorying stock, placing and verifying orders
- Updated and improved job knowledge by participating in educational opportunities and reading technical publications
- Enhanced the organization’s reputation through personal accountability for accomplishing new and different requests and always striving to add value.
Communication Specialists
United States Military
02.2013 - 04.2014
- Responsibilities supervise, installs, employs, maintains, troubleshoots, and assists users with battlefield signal support systems, terminal devices, satellite communications equipment, and automated telecommunications computer systems, to include local area networks, wide area networks, and routers
- Integrates signal systems and networks; performs unit level maintenance on authorized signal equipment and associated electronic devices; trains and provides technical assistance to users of signal equipment; and operates and performs preventive maintenance checks and services (PMCS) on assigned vehicles and power generators
- Maintained radio and data distribution systems
- Performed signal support functions and technical assistance for computer systems
- Provided technical assistance and training for local area networks
- Provided maintenance for equipment, terminal devices, assigned vehicles and power generators.
Electrician Helper
Hotwyer Electric LLC
01.2007 - 02.2013
- Maintained supply Inventory and tools
- Installed conduit underground for wiring
- Installed wiring devices
- Fished wiring in walls and ceilings for future device lighting and low voltage termination.
Education
College Prepatory Diploma -
Southwest Dekalb High School
Decatur, GA06.2011
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Problem Resolution
- Computer Proficiency
- Conflict Resolution
- Documentation
- De-Escalation Techniques
- Reading Comprehension
- Customer Relations
- Sales expertise
Accomplishments
- Supervised team of 10 staff members.
- Received a Challenge coin from CHIEF MASTER SERGEANT OSBY of the United States Air Force.
- 02 MAY 2024 On the Spot SRA with AAFES
- 13 JULY 2023 On the Spot SRA with AAFES
Skillscertifications
- Honorable discharge from the United States Military
- Communication Specialist Included but not limited to Multichannel Transmission Systems, Satellite Communications, Information Technology, Radio Operator, Cable Systems Installer, Microwave Systems Operator, Network Switching Systems Operator
- SBC
- Army Rank PV2
- Certified in fall protection
- Work Rediness Certified (Silver)
- Floor Care with cleaning and waxing.
References
References are available on request.
Timeline
Customer Expert Associate
AAFES
03.2023 - Current
Grocery Replenishment Specialist
Publix
04.2022 - 03.2023
Assistant Director-Exhibition Hall
Anime Weekend Atlanta
10.2019 - Current
Cargo Handler
Ryder (ATT)
08.2017 - 04.2020
Track Side Ordinance (TSO)
Parsec
07.2016 - 07.2017
Clean up
Parsec
02.2016 - 07.2017
Inventory Clerk
Parsec
02.2016 - 07.2017
Sales Associate
Sears
01.2015 - 02.2016
Satellite TV Installer Technician
DirecTV
05.2014 - 09.2014
Communication Specialists
United States Military
02.2013 - 04.2014
Crew Member- Exhibition Hall
Anime Weekend Atlanta
09.2011 - 10.2019
Electrician Helper
Hotwyer Electric LLC
01.2007 - 02.2013
College Prepatory Diploma -
Southwest Dekalb High School
Similar Profiles
Novy MorganNovy Morgan
Food Service Employee at AAFESFood Service Employee at AAFES
Lydia ArmendarizLydia Armendariz
Shift Manager at AAFESShift Manager at AAFES
Brittney PantfoederBrittney Pantfoeder
Stockroom Manager I at AAFESStockroom Manager I at AAFES