Myong Perfetti
Harlem,GA
Summary
Professional IT specialist with strong background in troubleshooting, hardware maintenance, and software installation. Known for effective collaboration and adaptability, ensuring seamless team operations and achieving results. Skilled in network configuration, technical support, and customer service. Reliable and responsive to evolving technical needs.
Overview
35
35
years of professional experience
1
1
Certification
Work History
Remote Level 3 PC Technician
U.S. Army Corps of Engineers / RITS/ IronArch
Augusta, Georgia
04.2021 - Current
- Highly skilled Level 3 technician providing enterprise-wide IT support for U.S. Army Corps of Engineers customers. Known for advanced troubleshooting, attention to detail, and effective collaboration across support tiers to resolve complex software, hardware, and usability issues.
- Diagnose and resolve complex issues involving PCs, peripherals, Windows operating systems, and enterprise applications.
- Provide secure remote support using BeyondTrust Remote Support and Remote Desktop.
- Manage escalations from Level 1 and Level 2 support teams, ensuring timely and accurate resolution.
- Perform advanced system maintenance, including registry fixes, system imaging, patch management, and performance optimization.
- Support and troubleshoot Active Directory, Office 365, VPN connectivity, and network-related issues.
- Identify recurring issues, analyze root causes, and recommend process or system improvements.
- Ensure compliance with IT security policies and best practices.
- Research technical solutions and share findings with team members to improve overall service delivery.
- Coordinate with vendors on equipment replacement and perform advanced hardware and software diagnostics.
Senior IT Technician
U.S. Army Corps of Engineers
01.2007 - 04.2021
- Provided comprehensive network, hardware, and software support for approximately 200 users across multiple field sites in Georgia, including J. Strom Thurmond Project, Fort Gordon Construction Divisions, and regional campgrounds. Delivered both onsite and remote support for additional project locations.
- Installed, configured, and maintained Windows Server 2008 R2 / 2012, including upgrades, patching, and performance tuning.
- Managed a server environment with two Dell servers supporting four office locations.
- Designed and supported LAN/WAN infrastructure, ensuring reliable Internet and intranet connectivity.
- Supported Digital Security Surveillance systems, RSLogix 5000, Megger systems, and PBX/VoIP phone systems.
- Triaged and resolved end-user issues involving hardware, software, networking, and enterprise printers (Lexmark, Ricoh, Xerox, HP).
- Provided technical support and training for campground computer systems and business applications.
- Responded to and prioritized support requests via phone, voicemail, email, and in-person interactions.
Management Systems Specialist
MCG Foundation Inc., Medical College of Georgia
Augusta , Georgia
01.1998 - 01.2006
- Managed strategic planning, implementation, training, and support for enterprise systems supporting alumni, donor, and accounting operations.
- Designed and implemented Microsoft SQL Server 2000, significantly improving processing speed and data availability.
- Migrated databases from Novell NetWare to Microsoft platforms while maintaining data integrity and uptime.
- Installed, configured, and administered Windows 2000/2003 and Novell NetWare 6.5 servers.
- Maintained Foundation accounting and fundraising systems, along with Microsoft IIS web services.
- Implemented and maintained backup, disaster recovery, and security patching processes.
- Evaluated emerging technologies and advised leadership on future IT direction.
Network Analyst
Information Technology Division, Medical College of Georgia
Augusta, Georgia
01.1996 - 01.1998
- Provided enterprise IT support for more than 7,500 faculty, staff, and student workstations.
- Delivered first-line support for hardware, software, and network connectivity issues.
- Installed and managed over 200 PCs for the Hospital Clinical Information Management System.
- Trained faculty and staff on accessing patient information databases.
- Installed, configured, and troubleshot Microsoft and Novell networks, PCs, printers, and peripherals.
Accounting Clerk
Johnson Controls World Service, Inc.
Ft. Gorden, Georgia
01.1991 - 01.1995
- Managed accounts payable and receivable for 500+ vendors.
- Performed 30+ monthly bank reconciliations and processed payroll for 700+ employees.
- Maintained journals and subsidiary ledgers; reconciled 7,000+ accounts.
Education
Bachelor of Science (BS) - Information Technology
American InterContinental University
Atlanta, GA01.2004
Associate of Science (AS) - Accounting
Augusta Technical College
Augusta, GA01.1991
Skills
- Operating Systems & Network Platforms
- Microsoft Windows Server 2019 / 2016 / 2012 R2 / 2008 R2
- Novell NetWare 312 / 411 / 5x / 6x
- SQL Server, Exchange Server, IIS, WSUS, VMware
- McAfee Endpoint Protection, Trellix
- Pelco Digital Sentry
- Active Directory, Terminal Services
- TCP/IP, DNS, DHCP, WINS, SMTP, FTP
- VLAN, RIP, ISA, VoIP
- Microsoft 365 (Office, Teams, Project)
- ServiceNow, Remedy
- Cisco Jabber, Cisco Secure Client (AnyConnect VPN)
- Citrix Receiver
- ArcGIS, Primavera, ProjectWise, CostWorks
- CEFMS, RMS, Shoreline, Keystone
- MicroStation, Revit, AutoDesk Applications
- BitLocker, BeyondTrust, Avamar
- Adobe Acrobat DC Professional
- ActiveClient Agent, PowerChute
Certification
- Microsoft Certified Systems Engineer (MCSE)
- Microsoft Certified Database Administrator (MCDBA)
- Microsoft Certified Professional (MCP)
- CompTIA Security+ CE
- Cyber Security Fundamentals
- Novell Certified Engineer (CNE) – NetWare 3.x/4.x/5.x/6.x
- Novell Certified Administrator (CNA) – NetWare 3.x/4.x/5.x/6.x
Timeline
Remote Level 3 PC Technician
U.S. Army Corps of Engineers / RITS/ IronArch
04.2021 - Current
Senior IT Technician
U.S. Army Corps of Engineers
01.2007 - 04.2021
Management Systems Specialist
MCG Foundation Inc., Medical College of Georgia
01.1998 - 01.2006
Network Analyst
Information Technology Division, Medical College of Georgia
01.1996 - 01.1998
Accounting Clerk
Johnson Controls World Service, Inc.
01.1991 - 01.1995
Associate of Science (AS) - Accounting
Augusta Technical College
Bachelor of Science (BS) - Information Technology
American InterContinental University
Military Experience:
No