MYRACLE ROSS
Lenox
Summary
Well-qualified Medical Administrative professional successful at helping patients navigate medical office procedures while maintaining smooth and efficient business operations; Maintain high-volume medical office environments by efficiently coordinating files, appointments and other patient needs; Positive and upbeat with excellent interpersonal communication skills; True team player experienced in patient relations and remains cool under extreme pressure; Experienced Warehouse and Fast Food Worker with years of customer service experience.
Overview
7
7
years of professional experience
Work History
Coffee Barista
Ellianos Coffee
12.2023 - Current
- Brew and serve coffee, tea and other non-alcoholic drinks according to company standards.
- Enhance customer satisfaction by crafting high-quality coffee beverages and providing exceptional service.
- Streamline drink preparation process for increased efficiency and consistent taste.
- Maintain cleanliness and organization of the workspace, ensuring a safe and welcoming environment for customers.
- Collaborate with team members to deliver timely and accurate orders during peak hours.
- Repair minor issues and maintain espresso equipment and coffee machines for smooth functioning.
- Minimize spoilage with proper use of first-in-first-out stock procedures.
- Promote additional items with beverages, increasing store sales.
- Prevent infections and maintain store professionalism by cleaning and sanitizing work areas daily.
- Elevate customer loyalty by using strong communication abilities to resolve customer problems/field to manager issues outside of scope.
- Use POS system to accurately enter orders and process payments.
- Prepare and stock baked goods, sandwiches, wraps and light snacks to compliment beverage choices.
- Maintain regular and consistent attendance and punctuality.
- Coordinatewith fellow staff members to keep communication lines open regarding ongoing tasks or potential issues that arose throughout shifts.
- Adhere to strict food safety guidelines when preparing food items such as sandwiches, pastries, or salads for customers'' enjoyment.
Fast Food Crew Member
Zaxby's Restaurant
04.2017 - 12.2023
- Prepared high-quality food items following established recipes and safety guidelines for consistent results.
- Expedited orders with accuracy, resulting in reduced wait times for customers.
- Contributed to sales growth by upselling menu items and promoting limited-time offerings.
- Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
- Handled customer complaints professionally, resolving issues promptly to ensure customer satisfaction.
- Trained new crew members on company policies, procedures, and best practices for optimal performance.
- Adhered to food safety regulations by consistently practicing proper sanitation techniques in the kitchen area.
- Maintained restaurant cleanliness through regular cleaning duties such as sweeping, mopping, and wiping down surfaces.
- Promoted a positive atmosphere among coworkers through proactive collaboration and effective conflict resolution strategies when necessary.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Worked well with teammates and accepted coaching from management team.
- Cleaned counter surfaces, dining areas and food preparation areas for maximum health, safety and customer satisfaction.
- Performed shift change tasks each day to keep store neat and running smoothly.
- Monitored and replenished food and supplies stock at counter, in customer dining area and in food preparation area.
- Reconciled receipt totals, cash and credit payments to address shortages.
Poultry Processor
Sanderson Farms Processing Plant
06.2023 - 10.2023
- Enhanced production efficiency by implementing accurate cutting and deboning techniques.
- Reduced waste levels by carefully sorting and disposing non-edible poultry parts.
- Maintained a clean work environment with regular sanitation of tools and equipment.
- Expedited order processing, accurately packaging poultry products for timely distribution.
- Contributed to workplace safety by adhering to established guidelines and procedures.
- Increased accuracy in weight measurements for packaged products, minimizing discrepancies in inventory management.
- Built and packed boxes for shipment.
- Removed products from line that did not meet quality standards.
- Moved finished and packaged product into site refrigeration to prepare for shipment.
- Cut and trim white and dark meat and special cuts to prepare for packaging.
- Placed poultry on scales to weigh and tag containers with individual package weight and contents.
- Followed safety precautions with knives and trimming equipment to create accident-free environment.
- Removed skin, feathers and scales from poultry carcasses at beginning of processing line.
- Operated forklift and pallet jacks to move packed pallets onto delivery trucks and into refrigerated areas.
Heating, Ventilation, and Air Conditioning Laborer
Heatcraft Refrigeration
03.2021 - 10.2022
- Improved HVAC system efficiency by conducting thorough inspections and identifying areas for repair or replacement.
- Streamlined workflow processes by organizing tools and equipment, reducing downtime between jobs.
- Filled out detailed work orders for each job completed.
- Worked overtime, holidays and weekends to accommodate company needs.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Checked packages and merchandise for damage and notified vendors.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Drove forklifts, pallet jacks and other equipment to move materials.
- Managed warehouse operations and verified proper shipment procedures.
Medical Office Specialist
DR. TYSON
06.2019 - 03.2021
- Improved patient satisfaction by streamlining appointment scheduling and implementing efficient check-in procedures.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Managed multi-line phone system and pleasantly greeted patients.
- Checked patient insurance, demographic, and health history to keep information current.
- Organized paperwork such as charts and reports for office and patient needs.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Transcribed phone messages and relayed to appropriate personnel.
- Increased efficiency in the billing process by reconciling insurance claims and resolving discrepancies promptly.
- Facilitated effective communication between patients, healthcare providers, and insurance companies for optimal care coordination.
- Strengthened patient relationships with consistent follow-up on test results, appointments, and referrals.
- Ensured compliance with HIPAA regulations by strictly adhering to privacy protocols when handling sensitive patient information.
- Maintained cleanliness and orderliness of examination rooms to create a welcoming environment for patients.
- Managed inventory of medical supplies to provide necessary resources for daily clinic operations without interruption.
- Processed payments from patients promptly and accurately while answering any questions regarding their account balances or insurance coverage.
- Established strong rapport with patients through thoughtful listening skills, empathetic communication, and professional demeanor.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
Education
Wiregrass Georgia Technical College
Valdosta, GA04.2023
High School Diploma -
Cook High School
Adel, GA05.2019
Skills
- Quality Standards
- Quality Assurance
- Customer Experience Management
- Cooking
- Workplace Safety
- Patient Records Administration
- Insurance Verification
- Patient Check-In
- Data Entry
- HIPAA Compliance
- Patient Confidentiality
- Healthcare Experience
- Time Management
- Attention to Detail
- Multitasking Abilities
- Medical Terminology
- Organizational Skills
- Professionalism
- Telephone Etiquette
- Warehouse Operations
- Order Fulfillment
- Material Loading and Unloading
- Forklift Operations
- Computer literacy
- Teamwork and collaboration
Timeline
Coffee Barista
Ellianos Coffee
12.2023 - Current
Poultry Processor
Sanderson Farms Processing Plant
06.2023 - 10.2023
Heating, Ventilation, and Air Conditioning Laborer
Heatcraft Refrigeration
03.2021 - 10.2022
Medical Office Specialist
DR. TYSON
06.2019 - 03.2021
Fast Food Crew Member
Zaxby's Restaurant
04.2017 - 12.2023
Wiregrass Georgia Technical College
High School Diploma -
Cook High School
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