MYRINDA MCNEIL
Atlanta,GA
Summary
Accomplished Universal Banker II, adept in branch operations and customer service, significantly improved client satisfaction through personalized banking solutions. Leveraged cash handling proficiency and developed strong customer relationships, ensuring seamless transaction processing. Demonstrated exceptional ability in maintaining high standards of professionalism and security protocols, contributing to enhanced branch efficiency and customer trust. Energetic Universal Banker with top-notch relationship-building, sales and money-handling abilities. Multitasks smoothly to handle customer and bank staff needs. Reliable in maintaining accurate drawer and preventing fraudulent transactions. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
20
20
years of professional experience
Work History
Universal Banker II
Truist Bank
03.2022 - Current
- Order checks, debit cards and furnished online banking details to facilitate new transactions.
- Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or money counters.
- Provided exceptional service through accurate and efficient management of teller line duties while maintaining strict confidentiality standards.
- Maintained accuracy in daily transaction reporting, reconciling discrepancies promptly to ensure seamless accounting operations within the branch.
- Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.
- Ensured a consistent and positive customer experience by upholding high standards of professionalism, courtesy, and responsiveness in all interactions.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Managed risk effectively by adhering to established security protocols and diligently monitoring suspicious activities or transactions.
- Balanced teller drawers and the vault.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Assisted customers with banking needs and inquiries.
- Educated customers on online banking and mobile banking applications.
- Counted, verified and handled bank deposits and armored car transactions.
- Maintained friendly and professional customer interactions.
- Received mortgage, loan or credit card payments, verifying payment dates and amounts due.
- Optimized workflow processes within the branch by implementing best practices in organization and time management techniques.
- Supported branch operations, ensuring compliance with all federal and state regulations as well as bank policies.
- Improved customer satisfaction by providing personalized banking solutions and addressing client needs promptly.
Store Manager
Rainbow Shops
05.2017 - 03.2022
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Cafeteria Worker
Clayton County Public Schools
12.2015 - 05.2017
- Cleaned and sanitized surfaces, tools and equipment
- Prepared ingredients and recipe components ahead of time.
- Enhanced food quality by maintaining high standards of cleanliness and sanitation in food preparation areas.
- Managed cash register transactions accurately, ensuring all financial responsibilities were met with precision and consistency.
- Cooked food per recipe requirements in large batches for routine school breakfasts, lunches and special events.
- Followed all proper handling procedures for prepared foods, ingredients and leftovers.
- Tracked meal purchases and accepted payments at cash register
Insurance Representative
Aflac
08.2015 - 04.2016
- Performed policy renewal and record retention.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Interviewed clients and impacted individuals, determining details about accident and claim parameters to provide best advice for specific situations.
- Collaborated with agents to develop customized insurance solutions for clients, improving client satisfaction and loyalty.
Store Manager
Rainbow Shops
04.2004 - 08.2015
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
Education
Certification - Clerical Skills
JTPA
Anniston, ALCertification - Security And Loss Prevention Services
International Career Institute
Anniston, ALHigh School Diploma -
Anniston High School
Anniston, AL06.1986
Skills
- Branch operations
- Cash handling proficiency
- Wire Transfers
- Deposit, payment, and transactions processing
- Customer Service
- Teller experience
- Check Cashing and Withdrawals
- Developing customer relationships
- Telephone Transfers
- Security Protocols
Timeline
Universal Banker II
Truist Bank
03.2022 - Current
Store Manager
Rainbow Shops
05.2017 - 03.2022
Cafeteria Worker
Clayton County Public Schools
12.2015 - 05.2017
Insurance Representative
Aflac
08.2015 - 04.2016
Store Manager
Rainbow Shops
04.2004 - 08.2015
Certification - Clerical Skills
JTPA
Certification - Security And Loss Prevention Services
International Career Institute
High School Diploma -
Anniston High School
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