Myron Dupree
Atlanta
Summary
Dynamic Operations Manager with a proven track record at Renaissance Atlanta Airport Gateway, excelling in customer service excellence and staff training. Enhanced productivity initiatives and implemented quality assurance practices, resulting in improved guest satisfaction. Proficient in Microsoft Office and skilled in loss prevention strategies, fostering a culture of excellence and operational efficiency.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Operations Manager
Renaissance Atlanta Airport Gateway
Atlanta
04.2024 - Current
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
Loss Prevention Manager
W Atlanta Midtown
Atlanta
10.2018 - 03.2024
- Managed daily departmental functions to safeguard property assets, employees, and guests.
- Maintained logs and certifications in compliance with legal requirements and Standard Operating Procedures.
- Trained staff on emergency procedures while implementing accident and fire prevention protocols.
- Focused on enhancing guest and employee satisfaction while adhering to operating budget.
- Used computers and software to generate concise reporting.
- Responded calmly and promptly to emergency conditions, safety hazards, and threats to life or property.
- Managed physical security systems, including alarm systems and locks.
Assistance Rooms Operation Manager (Front Desk/Housekeeping)
Atlanta Airport Marriott
Atlanta
04.2017 - 10.2018
- Managed a staff of 45.
- Manages housekeeping functions and staff to ensure that property guest rooms, public spaces, and employee areas are clean and well maintained.
- Assists the Front Office Manager in administering front office functions, and supervising staff on a daily basis.
- Managing Departmental Costs.
- Ensuring Exceptional Customer Service, Conducting Human Resources Activities.
- Maintaining guest services and front desk goals.
- Exceeding Marriott's widely important goals and increasing associate engagement scores by 18%.
Assistance Rooms Operation Manager
Atlanta Airport Marriott
Atlanta
04.2010 - 04.2017
- Managed staff of 27, enhancing team efficiency and productivity.
- Oversaw monthly budget forecasting using purchasing credit card and Excel spreadsheet.
- Scheduled staff based on property demands and input into Atlas payroll system.
- Ordered supplies to maintain operational readiness and minimize shortages.
- Trained staff to achieve hotel goals while fostering a culture of excellence.
- Resolved guest complaints promptly to ensure satisfaction and loyalty.
- Ensured all rooms and common areas met company standards for quality.
- Coordinated activities across departments to improve communication and guest experience.
Store Manager
DTLR INC
Atlanta
12.2015 - 12.2016
- Oversaw total store operations, achieving 1.6 million in sales with a staff of 17.
- Ensured maximum profitability through effective merchandise and inventory management.
- Recruited and trained sales associates and management candidates to enhance team performance.
- Processed transactions efficiently using point of sale system to maintain operational flow.
Loss Prevention Officer
Marriott Atlanta Airport Gateway
Atlanta
04.2010 - 04.2012
- Patrolled property areas to ensure safety and security.
- Monitored closed-circuit television, perimeter alarms, duress alarms, and fire safety systems.
- Conducted daily inspections for physical hazards, responded to incidents, and contacted EMS or administered first aid.
- Escorted unwelcome individuals from the property while maintaining operational continuity.
Store Manager
SPORTS ELEMENT
Atlanta
03.2007 - 04.2010
- Established weekly productivity standards for staff and monitored progress towards goals.
- Implemented Rewards and Recognition program to incentivize achievement of productivity targets.
- Trained employees in sales, cash handling, customer service, and store closing procedures.
- Processed weekly payroll for 30 staff members efficiently.
- Administered weekly inventory assessments and ordered additional stock as necessary.
- Developed loss prevention system, securing approval for surveillance installation and employee bag checks.
- Motivated staff through innovative strategies to maintain high productivity levels.
Lead Floor Technician
HOSPICE ATLANTA
Atlanta
09.2001 - 12.2006
- Completed daily inspections of the work completed by the Housekeeping staff
- Scheduled and monitored the progress of work assignments of the Housekeeping staff.
- Established and maintained a relationship with outside vendors during the ordering of new supplies or replenishment of supplies and chemicals.
- Managed the inventory store room to ensure all cleaning supplies were stocked with the proper quantity and in the right location and any hazardous chemicals were stored and handled per the WARNING labels.
Front Office Supervisor/Night Audit Supervisor
Marriott Atlanta Airport Gateway
Atlanta
- Supervised staff of 4 to 9 associates per shift and acted as Manager on Duty in absence of Front Office Manager.
- Input payroll data for 21 employees, including PTO requests, missed clock punches, and approved overtime hours.
- Facilitated prompt resolution of guest complaints and expedited problem payments.
- Supported management in training, motivating, and coaching team members effectively.
- Verified, balanced, and closed out shifts accurately.
- Managed purchasing card transactions and coded invoices efficiently.
- Generated reports, posted room charges, and ensured proper backup tape operations.
- Prepared next shift for success by coordinating resources and information.
Education
Diploma -
George Washington Carver High School
Atlanta, GASkills
- Customer service excellence
- Microsoft Office proficiency
- Property management systems
- Staff training and development
- Incident management systems
- Salesforce and Hotshop expertise
- Cash handling and security
- Effective communication skills
- Inventory stocking
- Typing proficiency
- Organizational skills
- Team collaboration
- Loss prevention strategies
- Night audit experience
- Office administration expertise
- Store management experience
Certification
First Aid Certification
Timeline
Operations Manager
Renaissance Atlanta Airport Gateway
04.2024 - Current
Loss Prevention Manager
W Atlanta Midtown
10.2018 - 03.2024
Assistance Rooms Operation Manager (Front Desk/Housekeeping)
Atlanta Airport Marriott
04.2017 - 10.2018
Store Manager
DTLR INC
12.2015 - 12.2016
Loss Prevention Officer
Marriott Atlanta Airport Gateway
04.2010 - 04.2012
Assistance Rooms Operation Manager
Atlanta Airport Marriott
04.2010 - 04.2017
Store Manager
SPORTS ELEMENT
03.2007 - 04.2010
Lead Floor Technician
HOSPICE ATLANTA
09.2001 - 12.2006
Front Office Supervisor/Night Audit Supervisor
Marriott Atlanta Airport Gateway
Diploma -
George Washington Carver High School
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