Mystika Angelite Poss
Atlanta
Summary
Dynamic food service professional with excellent teamwork and skill in learning new tasks quickly. I'm an energetic individual committed to working hard in fast-paced restaurant environments. Calm and poised and considered true team player. Fast learner with proven history of efficiency and detail-oriented work.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Beauty Consultant
Palm Beach Tan
Atlanta
05.2024 - Current
- Utilized point-of-sale systems to process payments accurately and efficiently.
- Cleaned shelves, counters and tables to maintain organized store.
- Responded promptly to customer inquiries regarding product availability or pricing information via phone or email communication channels.
- Maintained records related to sales for store management.
- Updated client records with session details and preferences for personalized service.
- Opened and closed salon, hung up promotional signs and scheduled equipment maintenance.
- Ensured that products were adequately stocked in accordance with company standards.
- Delivered warm companionship with conversation, emotional reassurance and coordination of mentally stimulating activities.
- Responded quickly to emails or phone inquiries regarding product availability or pricing information.
- Maintained a clean and sanitary environment in the salon at all times.
- Led tours of the tanning facility for new clients, highlighting services and amenities.
- Developed and maintained relationships with clients to encourage repeat business and referrals.
Cashier/Server
Farm Burger
Atlanta
07.2023 - Current
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Greeted customers promptly and responded to questions.
- Processed sales transactions to prevent long customer wait times.
- Accurately recorded orders on cash register and point-of-sale system.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Checked food before serving it to customers.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Cleaned tables and chairs to prepare dining area for next customers.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Served food and beverages to patrons and confirmed complete orders.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
Culinary Arts Student Worker
Booker T. Washington
Atlanta
08.2021 - 05.2025
- Preparing food using a standardized recipe.
- Ensured that all orders were accurate.
- Leading and managing a team of 4 or more in preparing food.
- Completing a multitude of tasks in a short amount of time.
- Planned menus for several social events.
- Assisted servers in delivering orders to their tables, putting customer service first.
- Greeted guests and escorted them to the designated seating areas.
- Described menu specials, took orders, and delivered meals in a timely manner.
- Prepared variety of foods according to exact instructions and recipe specifications.
- Kept kitchen properly cleaned and maintained and all items put away after use.
- Sanitized workstation at end of shift to minimize risk of salmonella and other food-borne illnesses.
Hostess/Server Assistant
Longhorn Steakhouse
East Point
12.2022 - 07.2023
- Handled waitlists and conversations with customers professionally.
- Created an engaging environment for customers and coworkers.
- Worked well with others and excelled in a team environment.
- Used POS systems efficiently.
- Completed responsibilities quickly and correctly.
- Assisted staff by serving food and beverages or bussing tables.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Checked dining and serving areas to verify proper cleanliness and readiness for guests.
- Greeted customers and provided them with menus.
- Communicated with servers about new tables, changes in food availability and customer comments.
- Took reservations from patrons by phone or online.
Hostess and Server
Nina & Rafi
Atlanta
04.2022 - 06.2022
- Handled phones, seating and reservations in a timely manner.
- Checked restrooms to refill products and perform light cleaning duties, emptying trash, and restocking paper products.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Assisted staff by serving food and beverages or bussing tables.
- Assisted in preparing the restaurant for opening and closing shifts.
- Escorted guests to seating area, furnished menus and highlighted daily specials.
- Collected reservation information and communicated updates to guests via mobile device or in-person.
- Inspected dining and serving areas for cleanliness and proper setup.
- Spoke with patrons to make conversation, answer questions or to respond to complaints.
Hostess, Cashier, Server
Nancy's Chicago Pizza Midtown
Atlanta
09.2021 - 01.2022
- Took orders over the phone, fax, and in person in a timely manner with accuracy.
- Sat and greeted customers with a polite demeanor at all times.
- Maintained composure and professionality when working with impolite customers.
- Worked well with others.
- Skilled with managing and directing other people.
- Had good social abilities and easily made the customer feel comfortable.
- Maintained composure in fast paced situations.
Education
Diploma -
Booker T. Washington High School
Atlanta, Georgia05.2024
Skills
- Flexibility/Adaptability
- Creativity
- Effective Time Management
- Self Motivation
- Empathy
- Communication
- Innovation
- Point of sale
- Food safety
- Customer service
- Problem-solving aptitude
- Safe food handling
- Works Well Under Pressure
- ServSafe certification
- Opening and closing procedures
- Professionalism
- Relationship building
- Multitasking capacity
- Interpersonal skills
- Teamwork
- Professional demeanor
- Ability to lead and manage others
Languages
English
Professional References
- Nancy's Chicago Pizza Midtown, Bernie Coaxym, 265 Ponce De Leon Ave NE, Atlanta, GA, 30308, (404) 881-0111
- Nina & Rafi, 661 Auburn Ave NE STE 220, Atlanta, GA, 30312, (404) 549-8997
- Longhorn Steakhouse, 3480 Camp Creek Pkwy, East Point, GA, 30344, (404) 346-4110
- Farm Burger - Midtown, 22 14th St NW Suite D, Atlanta, GA 30309, (404) 343-2888
- Palm Beach Tan, 950 W Peachtree St NW Ste 275A, Atlanta, GA 30309, (404) 876-6871
Certification
- Servsafe Food Handler's Certification
- Servsafe Management Certification
Timeline
Beauty Consultant
Palm Beach Tan
05.2024 - Current
Cashier/Server
Farm Burger
07.2023 - Current
Hostess/Server Assistant
Longhorn Steakhouse
12.2022 - 07.2023
Hostess and Server
Nina & Rafi
04.2022 - 06.2022
Hostess, Cashier, Server
Nancy's Chicago Pizza Midtown
09.2021 - 01.2022
Culinary Arts Student Worker
Booker T. Washington
08.2021 - 05.2025
Diploma -
Booker T. Washington High School
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