N. Masters-Stokes
Operations Assistant
Lithonia,GA
Summary
Experienced Operations Specialist proficient in customer support, technical troubleshooting, and administrative logistics. Skilled at implementing scheduling solutions, resolving complex resource conflicts, and maintaining meticulous records. Proven success optimizing workflow efficiency using Salesforce CRM and remote communication tools, enhancing productivity across cross-functional teams.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work History
Business Operations Assistant
State Farm
Atlanta, Georgia
03.2022 - 05.2025
- Implemented Salesforce and Outlook calendars to coordinate scheduling for 30+ team members, resulting in 98% meeting attendance.
- Facilitated targeted outreach, successfully confirming over 40 client meetings per week and ensuring optimal resource allocation.
- Streamlined claim resolution processes, improving success rate to 95% and reducing turnaround time by 15% through precise CRM documentation.
- Engaged with customers to build business relationships.
- Developed knowledge of company products and services to make suggestions according to customer needs.
Client Services Specialist
Walgreens
Atlanta, Georgia
06.2020 - 02.2022
- Coordinated scheduling for 15+ pharmacy personnel and managed 100+ weekly customer appointments, achieving 98% accuracy.
- Verified insurance data and optimized prescription workflows, averaging 150 daily transactions with full HIPAA compliance.
- Enhanced efficiency in resolving third-party billing disputes, decreasing resolution time by 20%, while maintaining comprehensive interaction logs.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
Technical Support Associate
Amazon
Atlanta, GA
11.2019 - 05.2020
- Updated scheduling software and optimized inventory tracking systems, achieving 99% accuracy in real-time inventory management.
- Assisted in optimizing delivery routes for 300+ daily packages and effectively resolved equipment issues through tech-enabled troubleshooting.
- Improved OSHA compliance management through systematic documentation of 50+ compliance checks daily and precise quality control metrics.
Education
Some College (No Degree) - Business Operations
Clayton State University
Morrow, GA 01.2019 - 01.2020
Some College (No Degree) - Administrative Support Technologies
Southern Crescent Technical College
Griffin, GA 01.2020 - 01.2022
High School Diploma -
David W. Butler High School
Matthews, NC 09.2018 - 06.2019
Skills
Calendar and Schedule Management
Customer & Client Support
Data Entry & Administrative Operations
Inventory Management & Quality Control
Technical Troubleshooting & Ticketing
Salesforce CRM
Conflict Resolution
Process Optimization
Remote Communication (Email, Chat, Phone)
Documentation Precision
Task Prioritization
Team Collaboration
Adaptability
Timeline
Business Operations Assistant
State Farm
03.2022 - 05.2025
Client Services Specialist
Walgreens
06.2020 - 02.2022
Some College (No Degree) - Administrative Support Technologies
Southern Crescent Technical College
01.2020 - 01.2022
Technical Support Associate
Amazon
11.2019 - 05.2020
Some College (No Degree) - Business Operations
Clayton State University
01.2019 - 01.2020
High School Diploma -
David W. Butler High School
09.2018 - 06.2019