Healthcare Administrative And Clinical Support Specialist
Atlanta
Summary
Dedicated healthcare professional with experience at Grady Memorial Hospital, skilled in patient care assistance and crisis management. Proven ability to enhance patient safety and comfort while effectively collaborating with multidisciplinary teams. Committed to advocating for patient needs and maintaining high standards of care in fast-paced environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Unit Clerk
Grady Memorial Hospital
Atlanta, GA
04.2024 - Current
Self-motivated, with a strong sense of personal responsibility.
Excellent communication skills, both verbal and written.
Proven ability to learn quickly and adapt to new situations.
Skilled at working independently and collaboratively in a team environment.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Resolved problems, improved operations and provided exceptional service.
Adaptable and proficient in learning new concepts quickly and efficiently.
Behavioral Health Technician
Georgia Regional Hospital
Atlanta, GA
02.2022 - 03.2024
Monitored and ensured the safety of patients with mental health disorders, including suicidal patients and those at risk of self-harm.
Provided direct patient care, including assistance with daily activities, hygiene, and therapeutic engagement.
Conducted frequent rounds and one-on-one checks, documenting behaviors and incidents in patient charts.
Assisted in de-escalating crisis situations and supported patients through emotional episodes.
Collaborated with mental health professionals to implement individualized care and safety plans.
Maintained a secure, supportive unit environment, ensuring patient and staff safety at all times.
Correctional Officer
Autry State Prison
03.2019 - 02.2022
Supervised and ensured the safety of incarcerated individuals in a correctional facility, maintaining order and security at all times.
Conducted regular rounds, monitored inmate behavior, and enforced facility rules and regulations.
Responded to incidents, de-escalated conflicts, and managed potentially dangerous situations to ensure staff and inmate safety.
Maintained accurate logs and reports on inmate activity, incidents, and security breaches.
Collaborated with law enforcement and facility staff to support rehabilitation programs and maintain a secure environment.
Assisted in the transport and escort of inmates, ensuring compliance with facility policies and security protocols.
Patient Care Technician
Legacy Village at Plantation Manor
02.2018 - 02.2019
Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
Maintained clean and safe environment to promote patient safety and comfort.
Assisted patients with daily activities (bathing, dressing, mobility) and provided emotional support.
Assisted with patient transfers, ensuring safety and preventing falls.
Supported nursing staff in implementing care plans and treatments.
Maintained a clean and safe environment, following infection control protocols.
Education
Associate of Science - Nursing
South College
Atlanta,GA
05.2001 -
High School Diploma -
Thomas County Central
Thomasville, GA
03.2017
Skills
Strong organization
Patient Care Assistance: Skilled in assisting patients with daily activities (bathing, dressing, eating, mobility) while ensuring comfort and dignity
Vital Signs Monitoring: Proficient in measuring and documenting blood pressure, pulse, respiration, and temperature
Patient Safety & Mobility: Experienced in transferring and ambulating patients safely to prevent falls and ensure proper body alignment
Crisis Management: Skilled in de-escalating high-stress situations, including working with patients at risk of self-harm or in mental health crises
Documentation & Charting: Adept at accurately documenting patient behaviors, vital signs, and changes in condition in electronic health records (EHR)
Behavioral Health Support: Experience supporting patients with mental health disorders, including monitoring and providing care in psychiatric settings
Infection Control: Knowledgeable in maintaining cleanliness and following infection control protocols to ensure a safe environment
Team Collaboration: Effective communicator and team player, working alongside nursing staff and healthcare providers to implement care plans
Patient Advocacy: Compassionate approach to ensuring patient comfort, safety, and well-being, acting as an advocate for patient needs
Certification
Basic Life Support (BLS) Certification – American Heart Association (AHA) Valid through 04/2026