Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nadal Guled

Manager
Lawrenceville

Summary

I bring in a strong background in retail management, underscored by strategic planning, financial acumen, and a proactive leadership style. My strengths lie in optimizing operations, fostering team cohesion, and elevating customer service standards. I excel in data-driven decision-making, leveraging analytics to drive profitability and operational efficiency. With a track record of achieving results in dynamic environments, I am poised to contribute to organizational success through innovation and effective execution.

Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.

Overview

4
4
years of professional experience
2026
2026
years of post-secondary education

Work History

Manage

Starbucks
08.2024 - Current

As a Starbucks Store Manager, I was responsible for leading daily store operations, driving sales performance, and creating a welcoming environment for customers and partners (employees). I managed all aspects of the business, from staffing and training to inventory control and customer service excellence.

Key Responsibilities:

  • Oversaw all store operations, ensuring compliance with company standards, policies, and procedures
  • Led, coached, and developed a team of baristas and shift supervisors to deliver excellent customer experiences
  • Managed scheduling, payroll, and labor efficiency to optimize store performance
  • Analyzed financial reports and KPIs to drive sales, manage costs, and meet business goals
  • Maintained inventory levels, placed orders, and ensured product quality and availability
  • Promoted a positive team culture rooted in Starbucks' mission and values
  • Implemented local marketing initiatives to grow customer base and increase brand loyalty
  • Ensured store cleanliness, safety, and compliance with health regulations

Manager

Walmart
06.2021 - 08.2024
  • Company Overview: As a Walmart manager, I oversee the multifaceted operations of a high-volume retail environment, ensuring seamless execution across departments while upholding Walmart's commitment to delivering exceptional customer experiences.
  • Operational Leadership: Orchestrating daily activities including inventory, merchandising, staffing, and customer service to optimize efficiency and uphold corporate standards.
  • Team Development: Empowering a motivated team through coaching, performance evaluations, and fostering a culture of accountability and inclusivity.
  • Customer Focus: Leading initiatives to enhance service levels, resolve issues promptly, and implement improvements aligned with Walmart's values.
  • Financial Management: Managing budgets, controlling expenses, and driving sales through strategic initiatives based on data analysis and market trends.
  • Community Engagement: Promoting Walmart's initiatives in community relations and corporate responsibility through partnerships and local involvement.
  • Achievements: Exceeding performance metrics, enhancing profitability, and contributing to Walmart's leadership in retail.
  • As a Walmart manager, I oversee the multifaceted operations of a high-volume retail environment, ensuring seamless execution across departments while upholding Walmart's commitment to delivering exceptional customer experiences.
  • Walmart Associate: June 2021- August 2021
  • Walmart Manager: August 2021-August 2024

Education

BBA - Business

Georgia State University
Atlanta, Georgia

High School Diploma - General

Grayson High School
Loganville, Georgia

Skills

Customer Service & Experience

  • Delivered exceptional customer service in fast-paced, high-volume retail and food service environments
  • Resolved customer concerns quickly and professionally, maintaining satisfaction and loyalty
  • Built lasting customer relationships by providing personalized, consistent experiences
  • Managed high-demand situations while maintaining accuracy, speed, and a positive attitude

Team Leadership & Staff Development

  • Supervised and motivated diverse teams, including new hires and experienced staff
  • Trained team members on company policies, customer service, safety standards, and operational procedures
  • Conducted performance evaluations, coached for improvement, and promoted a collaborative work culture
  • Managed shift coverage, labor efficiency, and daily staffing to align with business needs

Operations Management

  • Oversaw daily store operations including opening/closing procedures, cash handling, and compliance
  • Managed scheduling, inventory control, merchandising, and supply ordering
  • Ensured operational efficiency while meeting company standards for cleanliness, safety, and presentation
  • Handled vendor relationships and maintained inventory accuracy to reduce shrinkage and waste

Sales, Business & Performance

  • Met and exceeded sales goals through effective team coordination and customer engagement
  • Analyzed key performance indicators (KPIs) to drive productivity and profitability
  • Promoted loyalty programs and seasonal promotions to enhance customer retention
  • Implemented process improvements to optimize labor and reduce costs

Technology & Systems

  • Operated POS systems, inventory scanners, and internal management tools
  • Utilized data reports and dashboards to track performance and make operational decisions
  • Assisted with digital order platforms, mobile apps, and customer engagement tools

Timeline

Manage

Starbucks
08.2024 - Current

Manager

Walmart
06.2021 - 08.2024

High School Diploma - General

Grayson High School

BBA - Business

Georgia State University
Nadal GuledManager