Nadal Guled

As a Starbucks ASM, I was responsible for leading daily store operations, driving sales performance, and creating a welcoming environment for customers and partners (employees). I managed all aspects of the business, from staffing and training to inventory control and customer service excellence.

Key Responsibilities:

• Oversaw all store operations, ensuring compliance with company standards, policies, and procedures
• Led, coached, and developed a team of baristas and shift supervisors to deliver excellent customer experiences
• Managed scheduling, payroll, and labor efficiency to optimize store performance
• Analyzed financial reports and KPIs to drive sales, manage costs, and meet business goals
• Maintained inventory levels, placed orders, and ensured product quality and availability
• Promoted a positive team culture rooted in Starbucks' mission and values
• Implemented local marketing initiatives to grow customer base and increase brand loyalty
• Ensured store cleanliness, safety, and compliance with health regulations

• Company Overview: As a Walmart manager, I oversee the multifaceted operations of a high-volume retail environment, ensuring seamless execution across departments while upholding Walmart's commitment to delivering exceptional customer experiences.
• Operational Leadership: Orchestrating daily activities including inventory, merchandising, staffing, and customer service to optimize efficiency and uphold corporate standards.
• Team Development: Empowering a motivated team through coaching, performance evaluations, and fostering a culture of accountability and inclusivity.
• Customer Focus: Leading initiatives to enhance service levels, resolve issues promptly, and implement improvements aligned with Walmart's values.
• Financial Management: Managing budgets, controlling expenses, and driving sales through strategic initiatives based on data analysis and market trends.
• Community Engagement: Promoting Walmart's initiatives in community relations and corporate responsibility through partnerships and local involvement.
• Achievements: Exceeding performance metrics, enhancing profitability, and contributing to Walmart's leadership in retail.
• As a Walmart manager, I oversee the multifaceted operations of a high-volume retail environment, ensuring seamless execution across departments while upholding Walmart's commitment to delivering exceptional customer experiences.
• Walmart Associate: June 2021- August 2021
• Walmart Manager: August 2021-August 2024

• Provided empathetic and efficient customer support in a fully remote environment, specializing in processing claims and refunds
• Handled customer inquiries, complaints, and service issues through email, chat, and phone support
• Reviewed and resolved refund requests, disputes, and chargebacks while ensuring alignment with company policy
• Utilized POS systems, CRM platforms (such as Salesforce, HubSpot), and ticketing tools like Zendesk, Freshdesk, and Intercom
• Maintained accurate records of customer interactions and claim resolutions within internal databases and support platforms
• Collaborated with internal teams across billing, tech, and fulfillment to escalate and resolve complex issues
• Regularly met and exceeded performance benchmarks including response times, resolution rate, and customer satisfaction (CSAT)
• Used Slack, Zoom, and Google Workspace for remote team communication, reporting, and workflow coordination