Naderah Fulton
Lithonia,GA
Summary
Dynamic operations and customer engagement professional with a robust background in leadership at Amazon and sales expertise at Xfinity. Proven track record in driving customer acquisition, supporting promotional events, coaching teams, managing inventory, and delivering exceptional customer experiences in fast-paced environments. Recognized for motivating associates, executing operational standards, and building strong relationships while consistently exceeding service and sales goals. Expertise in strategic planning and team management has led to streamlined processes and enhanced productivity across various high-demand settings.
Overview
11
11
years of professional experience
Work History
Lead Associate
Amazon Now (ZAT3)
Atlanta
12.2025 - Current
- Support and motivate associates while modeling high performance and customer-first behaviors.
- Manage daily operational processes, safety, quality, and delivery performance while partnering with Regional Area Managers.
- Train and onboard new associates on systems, equipment, workflows, and quality standards.
- Serve as escalation point for operational issues, deploy labor, coordinate breaks, and maintain productivity.
- Open and close site following security procedures and maintain organized, safe workspaces.
- Receive deliveries, manage inventory, replenish products, and prepare orders for delivery.
- Handle produce, meat, seafood, and alcoholic beverages while maintaining health code compliance.
- Collaborate with associates and delivery partners to consistently meet 30-minute customer delivery promises.
- Utilize inventory management systems to scan, process, and count products while supporting continuous improvement initiatives.
- Led cross-functional teams for successful project completion, ensuring timely delivery and high-quality results.
Process Assistant
Amazon (VUPN)
McDonough
08.2023 - 12.2025
- Optimized labor allocation and process efficiency through data-driven decision making.
- Partnered across departments to improve safety, quality, training readiness, and customer fulfillment.
- Analyzed logistics data and implemented process improvements that enhanced operational performance.
- Led coaching initiatives and supported production goals while maintaining quality standards.
- Mentored junior staff members on proper process execution techniques, helping them develop valuable skills that translated into career growth opportunities.
Process Assistant
Amazon (ATL2)
Stone Mountain
12.2020 - 08.2023
- Conducted audits achieving 96% compliance and improved operational efficiency.
- Trained associates and reduced Sort DPMO from 5400 to under 3500.
- Led Working Well Huddles and partnered with cross-functional teams to exceed delivery goals.
- Streamlined workflow processes to enhance operational efficiency and reduce delays.
- Monitored performance metrics to identify areas for improvement and ensure compliance with standards.
- Led initiatives aimed at optimizing inventory management and reducing operational costs.
Sales Consultant
Xfinity/Comcast
Decatur
06.2015 - 09.2018
- Promoted products and services while building customer relationships and increasing retention.
- Established new lines of business, resolved billing concerns, processed payments, coordinated repairs, and delivered consultative sales experiences.
- Developed tailored solutions to meet diverse customer needs, enhancing satisfaction and loyalty.
- Conducted in-depth product demonstrations, effectively showcasing features and benefits to potential clients.
Education
Associates Degree - Medical Assisting and Medical Billing
ASA Institute of Business
Brooklyn, NY06-2006
Skills
- Customer Acquisition
- Event & Community Engagement
- Sales & Product Promotion
- Team Leadership
- Training & Onboarding
- Customer Service
- Inventory Management
- Operational Excellence
- Quality & Safety
- Performance Coaching
- Cross-Functional Collaboration
- Logistics
- Data Analysis
- MS Office & Excel
- Conflict Resolution
Timeline
Lead Associate
Amazon Now (ZAT3)
12.2025 - Current
Process Assistant
Amazon (VUPN)
08.2023 - 12.2025
Process Assistant
Amazon (ATL2)
12.2020 - 08.2023
Sales Consultant
Xfinity/Comcast
06.2015 - 09.2018
Associates Degree - Medical Assisting and Medical Billing
ASA Institute of Business