NADIA PITTS
Lithonia
Summary
Results-driven Customer Service Specialist with a proven track record of delivering exceptional support and enhancing workplace satisfaction. Demonstrates strong analytical and decision making skills, effectively addressing challenges through creative problem-solving. Highly adaptable and quick to learn new technologies, contributing to team success and operational efficiency
Overview
12
12
years of professional experience
Work History
Customer Service Representative
WPS Health Insurance
04.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded proactively and positively to rapid change.
- Trained new personnel regarding company operations, policies and services.
- Cross-trained and provided backup support for organizational leadership.
Benefits Specialist
CVS specialty Pharmacy
08.2020 - 03.2023
- Reviewed and Verified benefits and eligibility with speed and precision
- Maintained current working knowledge of CPT and ICD-10 Coding Principles
- Identified errors and re-filed denied or rejected claims in order to prevent payment delays
Office Manager
Marriott International
08.2012 - 03.2020
- Facilitated accounting and payroll functions, managed new hire orientations and oversaw employee relations
- Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns and developing creative solutions to guest concerns
- Recruited, trained and developed administrative team to support corporate growth and objectives
Education
Associate of Science - Medical Billing and Coding
Ultimate Medical Academy
Tampa, Fl12.2021
Skills
- Well Organized
- Attention to details
- Managed Multiple Responsibilities
- Analytical
- Effective Communication
- Complaint handling
- Inclusive leadership
- Teamwork
- Collaborative mindset
Timeline
Customer Service Representative
WPS Health Insurance
04.2023 - Current
Benefits Specialist
CVS specialty Pharmacy
08.2020 - 03.2023
Office Manager
Marriott International
08.2012 - 03.2020
Associate of Science - Medical Billing and Coding
Ultimate Medical Academy
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