Nadia Young-Nicholson
Marietta
Overview
8
8
years of professional experience
Work History
Front Office Specialist
Wellstar Medical Group
12.2023 - Current
- Managed multi-line phone system, professionally handling incoming calls while simultaneously attending to in-person visitors at the reception desk.
- Supported marketing efforts through social media management and promotional event coordination for increased brand visibility within the community.
- Provided compassionate care, consistently prioritizing patients'' needs and comfort during their visits.
- Boosted office productivity by implementing effective organizational systems and maintaining accurate records.
- Scheduled appointments, sent reminders and updated master calendar.
- Reduced waiting times by effectively managing patient flow and promptly addressing any concerns or issues.
- Determined amounts due and accepted payments.
- Assisted patients with completing necessary paperwork accurately and efficiently, expediting the check-in process for a smooth visit experience.
- Provided forms to fill out or update and added latest information computer system.
- Maintained strict confidentiality by securely handling sensitive patient data in accordance with HIPAA regulations.
- Conducted regular audits of patient files to ensure accuracy and completeness, contributing to better overall patient care.
- Ran form copies, faxed information and made phone calls to patients, other providers and insurance companies.
- Greeted, registered, and checked in patients.
- Balanced financial transactions accurately through diligent record-keeping practices while adhering to established budgetary guidelines.
- Directed phone inquiries, answered customer questions, and scheduled appointments.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Health Insurance Specialist
HGS Healthcare
03.2021 - 11.2023
- Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.
- Performed needs analysis to obtain information required to make appropriate health insurance product recommendations.
- Verified insurance coverage by telephone and online to guarantee proper reimbursement of benefits and estimate patients' financial responsibilities.
- Used [Software] to process benefit transactions.
- Conducted comprehensive policy reviews for clients seeking coverage adjustments or enhancements.
- Reduced errors in policy issuance by meticulously reviewing applications and verifying applicant information.
- Increased efficiency in policy renewals, implementing an automated reminder system for clients nearing expiration dates.
- Ensured compliance with state regulations regarding health insurance policies, diligently monitoring updates to laws and guidelines.
- Optimized workflow processes within the team, resulting in improved overall productivity and reduced backlogs in claims processing.
- Provided comprehensive customer service to drive client satisfaction.
- Responded to customer inquiries regarding health insurance coverage and policies to assist with informed decision-making.
- Assisted clients with filing and tracking health insurance claims to facilitate swift settlements.
- Monitored changes in health insurance laws and regulations to verify continuous compliance.
Customer Services Specialist
Flex Personnel
05.2016 - 01.2019
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
- Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Developed rapport with customers, fostering long-term relationships and repeat business.
Education
High School Diploma -
Douglas County High School
Douglasville, GA05.2016
Skills
- Patient Care
- Customer service expertise
- Exceptional communication
- File Organization
- Insurance Verification
- Medical Terminology
- Patient Relations
- Document Management
- Appointment Scheduling
- Microsoft Office mastery
- Problem-solving skills
- Time Management
- Listening Skills
- Hospitality services
- Patient Charting
- Administrative Skills
- Scheduling appointments
- Scheduling and calendar management
- Billing and Invoicing
- Word Processing
- Billing and coding
- Multitasking Abilities
- Active Listening
Timeline
Front Office Specialist
Wellstar Medical Group
12.2023 - Current
Health Insurance Specialist
HGS Healthcare
03.2021 - 11.2023
Customer Services Specialist
Flex Personnel
05.2016 - 01.2019
High School Diploma -
Douglas County High School
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