Nadine Ralliford
Stone Mountain
Summary
Results-driven Customer Success professional with a strong track record of building meaningful
client relationships, driving customer retention, and utilizing AI-driven solutions to enhance
customer outcomes. Adept at working in fast-paced, high-energy environments, including remote
work, to ensure customer satisfaction and success. Experienced in post-implementation account
management, value delivery, and user adoption for software solutions, with expertise in FMX and
AI integration. Skilled in identifying upsell opportunities, maintaining communication with
executives, and ensuring continuous customer engagement. Passionate about solving customer
challenges creatively, leveraging AI tools, and contributing to team culture and company growth.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Distribution Specialist
TJX Companies, Marshalls
Stone Mountain
06.2021 - Current
- Sorted items according to size, type, style or other specifications before storing them in the appropriate area.
- Managed staff schedules to ensure timely delivery of products or services.
- Identified opportunities to reduce costs while maintaining high standards of service.
Customer Operations Specialist
Result Cx
Fort Lauderdale
03.2019 - 06.2021
- Identified areas of improvement in current processes and procedures related to customer operations.
- Managed incoming requests from customers through multiple channels.
- Resolved customer complaints and escalated issues to the appropriate manager for further investigation.
Customer Account Manager
Ttec (TeleTech) - HealthCare Solutionsmer
Greenwood Village
06.2017 - 03.2019
- Identified opportunities for cross-selling additional products or services to existing customers.
- Collaborated with other departments to ensure smooth delivery of services to customers.
- Gathered data on customer preferences, needs, and satisfaction levels.
Customer Service Representative
State Farm
Atlanta
11.2013 - 05.2017
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
Associate Technical Designer
Carters Inc
Atlanta
09.2008 - 11.2013
- Identified potential problems in the design process before they caused costly delays.
- Prepared presentations outlining proposed designs for management review.
- Maintained up-to-date knowledge of industry trends, developments, and best practices in product design.
Education
Master of Arts - Information And Communication Technology
American Intercontinental University
Atlanta, GA05-2008
Skills
- Customer relationship management
- Expertise in automation tools
- Continuous integration and deployment
- Scripting language proficiency
- Strong programming skills
- Software testing techniques
- Data analysis techniques
- Retention strategies
- Customer service background
- Outstanding interpersonal skills
- Customer service experience
- Excellent communication skills
- Profit and loss management
- Team leadership
- Work Planning and Prioritization
- CRM software proficiency
- Client retention strategies
- Sales strategy development
- Account updates
- Training and mentoring
- Cross-selling tactics
- Customer segmentation
- Campaign management
- Performance tracking
- Lead generation techniques
- Strategic planning design
- Issue troubleshooting
- Logical reasoning
- Material handling
- Critical thinking
- Creative solutions
- Warehouse monitoring
- Reliable time management
- Multitasking and time management
- Remote team management
Certification
- Product Management Pendo (2024)
FMX Software Knowledge Certification – FMX Training Program (2022)
Salesforce Administrator Essentials – Salesforce Academy (2021)
Customer Success Management – LinkedIn Learning (2020)
Technical Proficiencies
CRM Software: Salesforce, Gainsight
AI-Powered Solutions: AI integration for customer engagement and process automation
Data Analysis: Microsoft Excel (Advanced), Google Sheets
Presentation Software: PowerPoint, Google Slides
Collaboration Tools: Slack, Zoom, Microsoft Teams
Professional Affiliations
Member, Customer Success Association
Member, National Customer Service Association
References
References available upon request.
Timeline
Distribution Specialist
TJX Companies, Marshalls
06.2021 - Current
Customer Operations Specialist
Result Cx
03.2019 - 06.2021
Customer Account Manager
Ttec (TeleTech) - HealthCare Solutionsmer
06.2017 - 03.2019
Customer Service Representative
State Farm
11.2013 - 05.2017
Associate Technical Designer
Carters Inc
09.2008 - 11.2013
Master of Arts - Information And Communication Technology
American Intercontinental University
Similar Profiles
KRISHNAPRIYA VASANTHAKRISHNAPRIYA VASANTHA
Store Associate at TJX Companies (Marshalls)Store Associate at TJX Companies (Marshalls)
Justin MurdockJustin Murdock
Assistant Store Manager at TJX Companies, MarshallsAssistant Store Manager at TJX Companies, Marshalls
Devin BeltranDevin Beltran
Retail Associate at TJX Companies, MarshallsRetail Associate at TJX Companies, Marshalls