Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Two decades of experience in retail and call center management, gaining valuable transferable skills in customer/team relationships building, strategic planning, and project management.
Hardworking and passionate with strong organizational skills eager to secure a position. And Ready to help team achieve company goals.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Accounts Receivable Analyst-Case Manager
Goldfein Law Firm
Alpharetta
03.2022 - Current
Generate and send accurate, timely invoices to clients.
Maintain and update the billing system
Perform account reconciliations to ensure all payments and invoices are accurately matched and recorded
Maintain and update customer files, including detailed payment
Respond to client inquiries regarding invoices and payments.
Prepared monthly aging reports for review by management and stakeholders.
Monitored overdue accounts daily, generated past due notices, and contacted delinquent customers via phone or email.
WARRANTY DEPARTMENT MANAGER
Inktel Contact Center Solutions
Doral
01.2016 - 02.2022
Responsible for recruiting, interviewing, hiring and staffing the most productive employees Handled training and on-boarding of new associates
Responsible for conducting personnel evaluations, implementing training programs always Maintaining the highest level of customer service Setting individual weekly goals with team Introducing new selling techniques by role playing Ensuring compliance to all loss prevention guidelines
Retail Store Manager
Nine West, Nordstrom, Chico's, Bebe
Atlanta
01.2006 - 01.2016
Managed daily store operations and ensured excellent customer service standards.
Trained and supervised staff to maintain a motivated team environment.
Handled inventory management and organized stock replenishment processes.
Implemented visual merchandising strategies to enhance product presentation.
Conducted staff performance evaluations and provided constructive feedback.
Developed promotional displays to attract customers and boost sales.
Collaborated with corporate on marketing initiatives and store events.
Resolved customer complaints promptly to maintain brand loyalty and satisfaction.
Built and maintained strong working relationships with team members.
Handled cash register transactions accurately while providing excellent customer service.
Boosted company sales by developing and implementing strategic marketing approaches.
Organized merchandise displays according to seasonal promotions or special events.
Managed daily operations by completing purchasing, inventory control, merchandising and product distribution tasks.
Resolved customer complaints in a timely manner to maintain positive relationships with customers.
Supervised daily operations of the retail store, including staff scheduling, inventory management and customer service.
Junior Associate at Jákó And Partners Law Firm (previously: Holczer, Jákó, Boross Law Firm)Junior Associate at Jákó And Partners Law Firm (previously: Holczer, Jákó, Boross Law Firm)