Nadine A. FOLLY-LOCOH
Douglasville
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Two decades of experience in retail and call center management, gaining valuable transferable skills in customer/team relationships building, strategic planning, and project management.
Hardworking and passionate with strong organizational skills eager to secure a position. And Ready to help team achieve company goals.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Accounts Receivable Analyst-Case Manager
Goldfein Law Firm
Alpharetta
03.2022 - Current
- Generate and send accurate, timely invoices to clients.
- Maintain and update the billing system
- Perform account reconciliations to ensure all payments and invoices are accurately matched and recorded
- Maintain and update customer files, including detailed payment
- Respond to client inquiries regarding invoices and payments.
- Prepared monthly aging reports for review by management and stakeholders.
- Monitored overdue accounts daily, generated past due notices, and contacted delinquent customers via phone or email.
WARRANTY DEPARTMENT MANAGER
Inktel Contact Center Solutions
Doral
01.2016 - 02.2022
- Responsible for recruiting, interviewing, hiring and staffing the most productive employees Handled training and on-boarding of new associates
- Responsible for conducting personnel evaluations, implementing training programs always Maintaining the highest level of customer service Setting individual weekly goals with team Introducing new selling techniques by role playing Ensuring compliance to all loss prevention guidelines
Retail Store Manager
Nine West, Nordstrom, Chico's, Bebe
Atlanta
01.2006 - 01.2016
- Managed daily store operations and ensured excellent customer service standards.
- Trained and supervised staff to maintain a motivated team environment.
- Handled inventory management and organized stock replenishment processes.
- Implemented visual merchandising strategies to enhance product presentation.
- Conducted staff performance evaluations and provided constructive feedback.
- Developed promotional displays to attract customers and boost sales.
- Collaborated with corporate on marketing initiatives and store events.
- Resolved customer complaints promptly to maintain brand loyalty and satisfaction.
- Built and maintained strong working relationships with team members.
- Handled cash register transactions accurately while providing excellent customer service.
- Boosted company sales by developing and implementing strategic marketing approaches.
- Organized merchandise displays according to seasonal promotions or special events.
- Managed daily operations by completing purchasing, inventory control, merchandising and product distribution tasks.
- Resolved customer complaints in a timely manner to maintain positive relationships with customers.
- Supervised daily operations of the retail store, including staff scheduling, inventory management and customer service.
Education
Certificate - Project Management
Coursera
04-2022
PROJECT MANAGEMENT Certification - Project Management
ALISON.COM
Online04.2022
BBA - Business Management
Queens College
Queens, NY09-2002
Associate of Arts - Social Sciences
LaGuardia Community College of The City University of New York
Long Island City, NY07-2000
International High School of Ferney
FRANCE1996
Skills
- Skills and qualifications
- IT Skills and qualifications:
- Word, Excel, Access, Power Point, Internet, Emails, Media cleaner pro,
- Adobe Acrobat, Mavis Beacon
- Scheduling
- Budgeting
- Sales
- Staff Management
- Project Management
- Analytical and Critical Thinking
- Multitasking Abilities
- Self-Motivated
- Teamwork and Collaboration
- Flexible and Adaptable
- Problem-Solving
- Dependable and Responsible
Accomplishments
- Supervised team of 5 to 15 staff members.
- Collaborated with team in the development of new sales strategies.
Certification
- Certified Project Management, COURSERA- GOOGLE
Languages
French
Native/ Bilingual
German
Limited
Timeline
Accounts Receivable Analyst-Case Manager
Goldfein Law Firm
03.2022 - Current
WARRANTY DEPARTMENT MANAGER
Inktel Contact Center Solutions
01.2016 - 02.2022
Retail Store Manager
Nine West, Nordstrom, Chico's, Bebe
01.2006 - 01.2016
Certificate - Project Management
Coursera
PROJECT MANAGEMENT Certification - Project Management
ALISON.COM
BBA - Business Management
Queens College
Associate of Arts - Social Sciences
LaGuardia Community College of The City University of New York
International High School of Ferney