Nadja Fultz
Norcross
Summary
Dynamic retail professional with proven strengths in customer service, team building, and problem-solving. Committed to enhancing customer satisfaction and optimizing store performance through effective mentorship and strategic inventory management.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Kroger
Stone Mountain, GA
02.2025 - Current
- Supervised daily store operations, ensuring adherence to company policies and procedures.
- Trained and mentored staff on customer service best practices, enhancing team performance.
- Implemented inventory management strategies, optimizing stock levels and reducing shrinkage.
- Developed employee schedules, balancing labor costs with operational needs for efficiency.
- Led loss prevention efforts by conducting regular audits and training staff on security protocols.
- Analyzed sales data to identify trends, informing merchandising decisions and promotional strategies.
- Enhanced customer satisfaction through effective complaint resolution and proactive service initiatives.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Store Manager
Kroger
Snellville, GA
02.2022 - 02.2025
- Supervised daily store operations, ensuring compliance with company policies and standards.
- Trained and developed team members to enhance service delivery and operational efficiency.
- Managed inventory levels, implementing strategies to reduce shrinkage and optimize stock availability.
- Analyzed sales data to identify trends, adjusting merchandising strategies to meet customer demands.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
Store Manager
Kroger
Decatur, GA
03.2018 - 02.2022
- Led promotional events, coordinating activities that increased foot traffic and boosted sales performance.
- Fostered a positive shopping environment by addressing customer inquiries and resolving complaints effectively.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
Assistant Manager
Kroger
Decatur, GA
07.2014 - 03.2018
- Led store operations to enhance customer satisfaction and drive sales growth.
- Managed inventory control processes, ensuring stock levels met demand efficiently.
- Trained and mentored team members on operational procedures and customer service standards.
- Developed and implemented strategic initiatives to improve store performance and efficiency.
Shop Owner
Pain Be Gone
Lawrenceville, GA
05.2008 - 01.2010
- Managed daily operations, ensuring efficient workflow and customer satisfaction.
- Developed marketing strategies to enhance brand visibility and attract new customers.
- Trained and mentored staff on product knowledge and customer service excellence.
- Implemented inventory management systems to streamline stock levels and reduce waste.
Owner/Operator
Nabrofulma
Panama
01.1992 - 08.1995
- Managed daily operations to ensure seamless product delivery and customer satisfaction.
- Oversaw inventory management, optimizing stock levels and minimizing waste.
- Developed strategic marketing initiatives to enhance brand visibility and attract new customers.
Education
Bachelor of Science - Industrial Engineering
Tecnologica De Panama
Panama04-1997
High School Diploma -
Randolph High School, WI
Randolph, WI01-1986
High School Diploma -
Panama High School
Panama02-1984
Skills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- Retail operations
- Customer relations
- Time management
- Team building and leadership
- Customer service management
- Team management
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved results by completing tasks with accuracy and efficiency.
- Time management making the goals the company are looking for
- Coach and train associates to understand their roles in the company to make their job easier
Certification
CAO University
Dale Carnegie ( Achieving Success through Human Resource and Public Speaking)
Orange and Apples Operating Statements
Work Balance Seminar
OZ Training
Money Services
Food Safety
Languages
Spanish
Full Professional
Timeline
Assistant Store Manager
Kroger
02.2025 - Current
Store Manager
Kroger
02.2022 - 02.2025
Store Manager
Kroger
03.2018 - 02.2022
Assistant Manager
Kroger
07.2014 - 03.2018
Shop Owner
Pain Be Gone
05.2008 - 01.2010
Owner/Operator
Nabrofulma
01.1992 - 08.1995
Bachelor of Science - Industrial Engineering
Tecnologica De Panama
High School Diploma -
Randolph High School, WI
High School Diploma -
Panama High School