Naeva Voltaire

• Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
• Managed high call volume while maintaining a courteous and professional demeanor.
• Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
• Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
• Enhanced customer satisfaction by resolving issues promptly and professionally.
• Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
• Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
• Developed rapport with customers, fostering long-term relationships and repeat business.
• Collaborated with team members to create effective strategies for improving overall customer experience.
• Increased customer retention rates by providing exceptional problem-solving skills and personalized solutions.
• Responded to customer requests for products, services, and company information.
• Responded proactively and positively to rapid change.
• Investigated and resolved customer inquiries and complaints quickly.
• Followed up with customers about resolved issues to maintain high standards of customer service.

• Maximized customer satisfaction through timely and accurate fulfillment of orders, ensuring proper packaging and shipping methods.
• Continuously sought opportunities for process improvements within the order fulfillment department, resulting in increased productivity levels and higher rates of customer satisfaction.
• Enhanced communication between departments by establishing regular meetings and reporting mechanisms for order status updates.
• Provided exceptional customer service by quickly addressing concerns or inquiries related to orders, maintaining a high level of professionalism throughout all interactions.
• Supported cross-functional initiatives, working closely with other departments to address order-related issues and ensure a seamless customer experience.
• Collaborated with warehouse team to maintain optimal stock levels, reducing backorders and improving delivery times.
• Trained new employees on all aspects of the order fulfillment process, fostering a knowledgeable workforce capable of handling increased workload during peak seasons.
• Minimized loss due to damaged or misplaced inventory by conducting thorough audits and implementing corrective action plans when necessary.
• Optimized warehouse space utilization by analyzing product movement trends and adjusting storage locations accordingly.
• Reduced errors in order processing by implementing a strict quality control program, resulting in fewer returns and refunds.
• Maintained detailed records of order activity, providing valuable insights into trends that informed future business decisions and strategies.
• Improved order fulfillment efficiency by streamlining processes and implementing inventory control measures.
• Printed labels, packaged boxes, and loaded into outbound containers.
• Pulled orders quickly to maintain demanding productivity goals.
• Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
• Picked and packed order items.
• Labeled products, rotated stock and fronted merchandise for appealing display.
• Stocked warehouse efficiently by comparing item numbers with storage locations.
• Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
• Recorded daily activities for inventory control.
• Worked with customers to pack items according to specific desires and requirements.

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
• Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
• Maintained a clean and orderly dining area for an enjoyable guest experience.
• Bussed and reset tables to keep dining room and work areas clean.
• Assisted in training new hires, providing guidance on restaurant standards and best practices.
• Handled cash transactions accurately, contributing to balanced daily financial reports.
• Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
• Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
• Used slow periods to restock supplies, ice, trays, and delivery bags.
• Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
• Contributed to inventory management by monitoring stock levels.

• Enhanced warehouse efficiency by organizing materials and implementing inventory management systems.
• Assembling of Power tools such as lawnmowers, hand drills, power drills etc.
• Reduced order processing time with streamlined material handling procedures.
• Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
• Increased productivity, utilizing forklifts and other material handling equipment effectively.
• Collaborated with team members to ensure timely completion of tasks and high-quality work standards.
• Managed inventory levels with precision, performing regular audits and adjusting as necessary.
• Ensured accurate record-keeping through diligent documentation of all material transactions and movements within the warehouse.
• Prevented product damage by carefully loading and unloading materials using appropriate equipment.
• Facilitated smooth operations, coordinating with various departments to fulfill material requests promptly.
• Participated in continuous improvement initiatives aimed at enhancing overall warehouse performance.
• Used hand-held scanners and physical logs to accurately track item movements.
• Transported inventory items to appropriate locations.
• Listened closely during team meetings to gain complete understanding of duties required for each shift, completing priority tasks first.
• Packed items into appropriate containers for shipment.

Accommodate costumers/clients with a satisfactory experience

• Meet at schools during early hours to complete events such as Underclassmen photos, Senior photos, Athletic Team Shoots, Road shows, Candids, etc.
• utilizing photography equipment ( Transmitters, Kiosk, Cameras, Lights, etc.)
• Be attentive at the client(s) requests
• Prioritize taking good quality photos to be able to go through production
• Be very detailed to parents during in sessions and what to do after the session
• Make sure all pictures are up to standard and are appropriate ( especially dressing at Cap & Gown and Yearbook scenes)
• Be creative and imply as much ideas as possible ( if not a standard scene or shoot)
• Costumer Care/service, Call center , front desk training and experience included as well
• Conducted pre-shoot consultations to discuss clients'' needs and preferences for optimal results.
• Increased overall productivity by effectively managing schedules appointments, location scouting, equipment maintenance, image processing, archiving photoshoots.
• Provided exceptional customer service throughout the entire process from initial consultation to delivery of final products.
• Photographed high-quality images for various print and digital projects.
• Planned and prepared for on-location and studio shoots.
• Utilized natural and artificial lighting to capture desired images and maintain quality.
• Scheduled and booked locations for photo shoots, working collaboratively with clients and contacts.

• Improved package handling efficiency by implementing proper sorting and organizing techniques.
• Unload or Load Packages from between 5-75 pounds off of truck trailers into overhead/ from overhead on to truck trailers.

- Load /unload IC ( extremely heavy material, any package over 100 pounds, packages not put in a square box, tires, etc.) off of conveyor belts in trailers

• Handling of hazardous material packaging
• Use of Pallet jacks & forklift
• Scan Ics and heavy material and carry onto main belt
• Scan Smalls
• Quality Assurance
• Heavy Equipment handling
• Reduced damage rates for packages through careful handling and adherence to safety protocols.
• Streamlined workflow by coordinating with team members on efficient loading and unloading procedures.
• Enhanced customer satisfaction by ensuring timely delivery of packages through efficient processing methods.
• Assisted supervisors in tracking inventory, ensuring accurate records and minimal discrepancies.

HOST)

- costumers appropriately at door

- seat costumers

- maintain waitlist

- maintain seating for big parties

-collect menus and clean front desk area at the end of shifts

(To Go)

- take walk in or call in orders

- ring up orders

- pack up or bag orders

- hand them to awaiting costumers

- portion to go dip cups

- fill dry storage before end of shifts

SERVER

Recieving and processing orders for 100+ people in specific time

Managing pos system while taking orders

expo food & running food to multiple parties at a time in extremely fast paced environment

Accompanying costumers for long periods of time

• Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
• Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
• Handled cash transactions accurately, contributing to balanced daily financial reports.
• Assisted in training new hires, providing guidance on restaurant standards and best practices.
• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
• Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
• Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.

• Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
• Cashier & and Heavily fast paced Costumer service
• Food service (KitchenLifting and stocking backstock
• Checking Food backstockChecking & Rotating store and food merchandise datesStocking store merchandise
• Stocking Food merchandise
• Detail Cleaning ( Bathrooms, Food service machines etc.)
• Operating Gas pumps
• TrashStocking and restocking coolers
• Restocking and organizing bathroom items and backstock for bathroom
• Data Entry
• Inventory Management
• Supported administrative staff with timely completion of daily tasks, ensuring smooth store operations.