Nahfari Mendoza
Savannah
Summary
Creative customer care professional dedicated to consistently surpassing service goals with unparalleled support for customer needs. Smoothly manages both incoming and outgoing calls and remote requests by applying strong organizational, research and time management skills. Solid history of success in fast-paced call centers.
Overview
2025
2025
years of professional experience
Work History
Administrative Assistant
Coastal State Prison
- Handle sensitive patient information with discretion, adhering to strict HIPAA guidelines and safeguarding privacy at all times.
- Provide exceptional customer service to patients, addressing concerns promptly and professionally to ensure satisfaction.
- Support healthcare providers with the timely completion of necessary documentation, allowing them to focus on quality patient care.
- Generate reports and logged patient information for reliable records.
Office Coordinator
Summit Cancer Care
04.2023 - Current
- Communicate with patients, insurance companies and providers through phone calls, emails and office drives concerning formularies and coverage limits.
- Provide exceptional customer service to patients, addressing concerns promptly and professionally.
- Address complaints made by patients and staff by escalating issues to supervision for further investigation.
- Reduce wait times for patients by implementing efficient check-in and check-out procedures.
Dispatcher
Chatham EMS
11.2022 - 12.2022
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Maintained up-to-date knowledge of regional emergency response plans, enabling swift action when required for mutual aid requests or large-scale events.
- Provided vital support during mass casualty events, managing resources effectively under extreme pressure.
- Improved response times by efficiently coordinating emergency services and dispatching appropriate units.
Business Office Coordinator
Abercorn Rehabilitation Center
07.2018 - 08.2020
- Developed correspondence letters, memos, and emails.
- Streamlined office processes by implementing efficient filing systems and organizational strategies.
- Facilitated the onboarding process for new employees by organizing orientation sessions and providing necessary resources.
- Developed training materials for staff members which improved overall knowledge base within the organization.
Lab Technician
dental laboratory associates
04.2017 - 02.2018
- Maintained documentation on tests performed in lab.
- Maintained a safe and organized laboratory environment, adhering to strict safety protocols.
- Maintained safe, tidy and organized laboratory environment for accurate test results.
- Conducted routine quality control checks to ensure accurate test results and maintain laboratory standards.
Verifier
Schneider Logistics
05.2012 - 10.2017
- Improved verification accuracy by implementing thorough quality control processes and procedures.
- Maintained high levels of customer satisfaction through consistent attention to detail and prompt resolution of issues.
- Collaborated with colleagues on special projects, ensuring successful completion within deadlines.
- Monitored ongoing trends in verification methodologies and technologies, staying current on best practices in the field.
Education
Associate Of Science - Medical Billing And Coding
Ultimate Medical Academy
Clearwater, FL03.2018
High school diploma or GED -
Savannah High School
Savannah, GA06.2010
Skills
- Computer skills
- Office administration
- Administrative support
- Microsoft Word
- Time management
- Customer service
- Data entry
- Microsoft Excel
- File organization
- Microsoft outlook
- Customer and client relations
- Computer proficiency
- Filing
- Customer relations
- Clerical support
- Scheduling
- Documentation and recordkeeping
- Database entry
Additional Information
- Key Qualifications Medical Billing
- Medical Coding
- ICD-9-CM
- ICD-10-CM
- HCPCS
- CPT
- Medical Terminology
- Electronic Health Records (EHR)
- Electronic Medical Records (EMR)
- Greenway
- Disease Processes
- Managed Care (HMO, PPO, and POS)
- Government Payers
- Third Party Payers
- Worker's Compensation
- Centers for Medicaid and Medicare
- CMS 1500
- CMS 1450 (U-B-04)
- Tricare
- EOBs
- Payment Posting
- Revenue Cycle Management
- Scheduling
- Meaningful Use
- Insurance Verification
- Insurance Billing Procedures
- Insurance Claim Processing
- Practice Management
- Medical Office Procedures
- Anatomy & Physiology
- HIPAA Compliance
- Co-Payments
- Deductibles
- Co-Insurance
- Superbills
Timeline
Office Coordinator
Summit Cancer Care
04.2023 - Current
Dispatcher
Chatham EMS
11.2022 - 12.2022
Business Office Coordinator
Abercorn Rehabilitation Center
07.2018 - 08.2020
Lab Technician
dental laboratory associates
04.2017 - 02.2018
Verifier
Schneider Logistics
05.2012 - 10.2017
Associate Of Science - Medical Billing And Coding
Ultimate Medical Academy
High school diploma or GED -
Savannah High School
Administrative Assistant
Coastal State Prison
Similar Profiles
Aliyah ParkerAliyah Parker
PREA Investigator at Coastal State PrisonPREA Investigator at Coastal State Prison
Troy HughesTroy Hughes
SUBSTANCE ABUSE COUNSELOR at COASTAL STATE PRISON, GATEWAY FOUNDATIONSUBSTANCE ABUSE COUNSELOR at COASTAL STATE PRISON, GATEWAY FOUNDATION
Natasha EdmonsonNatasha Edmonson
LPN at Coastal State PrisonLPN at Coastal State Prison