Najee Daniels
Douglasville,GA
Summary
Motivated and customer-focused professional with extensive experience in leadership, client relations, and operational management. Seeking a customer service position that can leverage skills in communication, problem-solving, and team collaboration to enhance the customer experience and drive organizational success.
Accomplished professional with a strong background in customer service, team leadership, and operational management. Proven expertise in building meaningful relationships, resolving challenges, and delivering exceptional results. Adept at creating streamlined processes, inspiring teams, and exceeding organizational goals while ensuring a positive customer experience.
Overview
12
12
years of professional experience
Work History
Creative Director & Worship Coordinator
Cornerstone Church
01.2021 - 01.2024
- Managed a team of over 30, promoting team cohesion and personal development through regular one-on-one sessions
- Coordinated and executed events by collaborating with departments, ensuring smooth operations through detailed schedules and checklists
- Led weekly services, overseeing all aspects of planning and execution to create memorable experiences
- Conducted team meetings, set deliverables, and followed up with departments to meet deadlines and align with the organization's vision
- Maintained open communication with leadership through weekly meetings to ensure alignment with strategic objectives
Service Program Director & Worship Leader
Crossroads Church
01.2018 - 01.2021
- Designed and executed 52 engaging services each year, ensuring all elements aligned with organizational goals
- Coordinated service logistics, including scheduling, rehearsals, and event planning, to create seamless experiences
- Collaborated with homeless shelters, other churches, and community organizations to develop and execute impactful programs for the community
- Mentored and trained team members, fostering personal and professional growth
- Managed administrative tasks, such as payroll, scheduling, and detailed event planning
Sales Associate & Manager
Verizon Wireless
03.2016 - 01.2018
- Excelled in customer service and sales, consistently surpassing revenue targets and building lasting client relationships
- Managed 3 stores and mentored a high-performing sales team of 16, conducting one-on-one coaching to enhance skills and performance
- Delivered tailored solutions for customers by analyzing needs and recommending suitable products and services
- Resolved escalated customer concerns promptly, ensuring satisfaction and fostering loyalty
- Engaged with customers to effectively build rapport and lasting relationships.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Server & Event Assistant
Private Country Club
01.2015 - 01.2016
- Delivered exceptional customer service by providing food and beverages to guests in a professional and timely manner
- Assisted in coordinating and organizing events, ensuring seamless execution and guest satisfaction
- Maintained a welcoming and customer-focused environment, addressing client needs promptly and effectively
- Organized facilities preparation, refreshments and entertainment for gatherings with as many as 300 guests.
Administrative Assistant
Mayor's Office of Employment and Training, Newark, NJ
06.2014 - 01.2015
- Conducted payroll processes, including calculations, deductions, and reporting, with precision and accuracy
- Met with local businesses to secure contracts, enabling employees to work for them while being paid through state programs
- Coached and monitored over 300 workers, providing feedback, skill development, and performance corrections
- Led meetings with external organizations to present new policies aimed at enhancing client outcomes
- Supported office efficiency by managing schedules, handling calls, and maintaining organized resources
Front Desk Associate
Residential Student Apartments, Johnson & Wales University
03.2014 - 05.2014
- Provided friendly and professional customer service to residents, addressing inquiries and distributing keys
- Managed incoming calls, mail distribution, and records to ensure smooth operations for student housing
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Barista & Trainer
Starbucks
01.2012 - 01.2014
- Delivered excellent customer service, cultivating strong relationships with patrons and ensuring repeat business
- Trained and mentored new employees to maintain company standards and foster a customer-first culture
- Prepared specialty beverages with precision and maintained a clean, organized, and efficient workspace
- Trained and mentored 5 new personnel hired to fulfill various roles.
Education
Associate of Arts -
Johnson & Wales University
Charlotte, NCSkills
- Exceptional customer service
- Relationship-building
- Team leadership
- Training
- Development
- Coordination
- Conflict resolution
- Problem-solving
- Administrative excellence
- Organizational excellence
- Interpersonal skills
- Communication skills
- Proficient in Apple products
- Proficient in Microsoft Office
- Proficient in scheduling tools
- Deadline oriented
- Scheduling
- Complaint resolution
- Adaptive team player
Timeline
Creative Director & Worship Coordinator
Cornerstone Church
01.2021 - 01.2024
Service Program Director & Worship Leader
Crossroads Church
01.2018 - 01.2021
Sales Associate & Manager
Verizon Wireless
03.2016 - 01.2018
Server & Event Assistant
Private Country Club
01.2015 - 01.2016
Administrative Assistant
Mayor's Office of Employment and Training, Newark, NJ
06.2014 - 01.2015
Front Desk Associate
Residential Student Apartments, Johnson & Wales University
03.2014 - 05.2014
Barista & Trainer
Starbucks
01.2012 - 01.2014
Associate of Arts -
Johnson & Wales University
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