Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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Nakeia Cox

Marietta

Summary

Revenue Cycle Specialist with nearly a decade of experience in optimizing billing processes and enhancing customer relationships. Proficient in invoice and payment processing, insurance verification, and HIPAA compliance, demonstrating strong problem resolution and

Results-driven Revenue Cycle Specialist known for high productivity and efficient task completion. Specialize in billing, coding accuracy, and compliance regulation management. Excel in analytical problem-solving, negotiation, and communication skills, ensuring smooth operation within revenue cycle processes. Committed to maximizing revenue while maintaining high levels of integrity and professionalism.

Overview

10
10
years of professional experience

Work History

Billing Specialist

Wellstar Healthcare System
11.2023 - Current
  • Reconciled discrepancies between billed amounts and actual charges, improving overall accuracy of invoices.
  • Served as a key point of contact for external auditors during annual reviews, providing detailed documentation and explanations as requested.
  • Enhanced customer satisfaction by promptly addressing billing inquiries and resolving disputes.
  • Contributed to a positive work environment by actively engaging in team-building activities and maintaining open lines of communication with colleagues and supervisors.
  • Provided comprehensive training to new hires on company policies and billing procedures, ensuring seamless integration into the team.

Patient Service Representative Part-Time

Northside Hospitals Georgia Cancer Centers
07.2022 - 01.2024
  • Streamlined appointment scheduling for increased patient convenience and reduced wait times.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Collaborated with clinical staff to coordinate care plans, resulting in improved patient outcomes.
  • Managed patient registration process, confirming data accuracy and completeness.
  • Provided exceptional customer service to patients, answering questions and addressing concerns.
  • Assisted patients in filling out check-in and payment paperwork.
  • Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.

Lead Financial Counselor

Ridgeview Institute Behavioral Health
06.2019 - 11.2023
  • Acted as a liaison between clients and various internal departments, ensuring timely resolution of any issues while maintaining consistent communication throughout the process.
  • Improved client satisfaction with financial services through personalized counseling sessions tailored to individual needs.
  • Conducted regular performance reviews for team members, providing constructive feedback and setting clear expectations for growth and development.
  • Collaborated with other departments to create a seamless customer experience, addressing any issues promptly and efficiently.
  • Fostered a positive work environment by promoting open communication channels among team members, resulting in increased collaboration and productivity levels.

Lead Patient Access Representative

Wellstar Heath System
06.2018 - 06.2019
  • Facilitated strong communication and collaboration within the department by organizing regular team meetings and initiating open discussions on areas of concern or potential improvement.
  • Mentored junior Patient Access Representatives, providing guidance and support for their professional development.
  • Assisted in developing departmental policies and procedures that promoted efficiency, accuracy, and exceptional customer service.
  • Contributed to the successful launch of a new clinic location by assisting with staff training, process development, and workflow optimization efforts.
  • Resolved complex billing issues, working closely with insurance companies to ensure prompt payment for services rendered.

Patient Account Representative

Edward-Elmhurst Hospital
08.2015 - 06.2018
  • Posted payments and processed refunds.
  • Conducted regular audits of patient accounts, identifying discrepancies and rectifying errors as needed.
  • Monitored flags and resolved urgent items with accuracy and efficiency.
  • Ensured compliance with healthcare regulations while processing claims and managing patient accounts.
  • Prepared reports detailing billing actions, flags and other key information.
  • Provided exceptional customer service, handling sensitive patient situations with professionalism and empathy.
  • Maintained office inventory and organized supplies for efficiency and expected needs.

Education

MEDICAL BILLING & CODING CERTIFICATION -

Everest College
Chicago, IL

Skills

  • Invoice reconciliation
  • Claim processing
  • Documentation management
  • Customer relationship management
  • Team collaboration
  • Effective communication
  • Call Center operations
  • Insurance verification
  • Auditing practices
  • Healthcare regulations compliance
  • Billing cycle management
  • Denial management
  • Account reconciliation
  • Decision-making
  • Ttime management
  • Conflict resolution
  • Dispute resolution

Personal Information

Title: Customer Service Professional

Timeline

Billing Specialist

Wellstar Healthcare System
11.2023 - Current

Patient Service Representative Part-Time

Northside Hospitals Georgia Cancer Centers
07.2022 - 01.2024

Lead Financial Counselor

Ridgeview Institute Behavioral Health
06.2019 - 11.2023

Lead Patient Access Representative

Wellstar Heath System
06.2018 - 06.2019

Patient Account Representative

Edward-Elmhurst Hospital
08.2015 - 06.2018

MEDICAL BILLING & CODING CERTIFICATION -

Everest College

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