Nakeisha Alexander
Newnan
Summary
Seasoned Customer Service professional with 3 years of experience in customer support roles. Skilled in managing reservations, processing orders, and providing technical support. Seeking a customer service position to leverage expertise in client relations and problem resolution.
Overview
5
5
years of professional experience
Work History
Outbound Clerk
Dollar General Warehouse
Newnan
01.2025 - 09.2025
- Processed outbound shipments to ensure timely delivery to retail stores.
- Organized inventory in the warehouse for efficient retrieval and shipment.
- Operated forklifts and pallet jacks to move products safely within the warehouse.
Warehouse
Variety Wholesalers
Newnan
04.2024 - 01.2025
- Accurately counted and scanned incoming pallets to ensure proper inventory management and location tracking.
Sales Rep
Conn's
Newnan
10.2023 - 04.2024
- Successfully drove sales and customer satisfaction at Conn's by providing expert product knowledge, personalized assistance, and efficient service, consistently meeting and exceeding performance targets.
Customer Service Rep
UHaul
Newnan
10.2023 - 02.2024
- Managed customer inquiries and resolved issues with a focus on rental services, ensuring a high level of satisfaction and repeat business for U-Haul.
Front Desk Receptionist
Holiday Inn Express
Newnan
07.2022 - 03.2023
- Facilitated efficient room allocation to ensure guest satisfaction upon arrival.
- Addressed customer inquiries with timely and accurate information across multiple communication channels.
- Handled reservation management and maintained precise records of transactions and guest accommodations.
Virtual Support Representative
Continuum Global Solutions
04.2021 - 06.2022
- Company Overview: Remote (WFH)
- Managed outbound customer service calls, ensuring accurate information recording and verification.
- Provided technical support by effectively resolving customer issues, enhancing satisfaction.
- Maintained adherence to call queue time standards and contributed to achieving daily sales targets.
- Remote (WFH)
Customer Service Representative
Amazon.com
04.2020 - 04.2021
- Company Overview: Remote (WFH)
- Addressed customer inquiries, ensuring accurate order confirmations and timely information on shipping schedules, while efficiently processing payments and managing return transactions.
- Delivered comprehensive product knowledge to customers, aiding in informed purchasing decisions and enhancing customer satisfaction.
- Resolved technical and service issues, providing effective troubleshooting solutions to maintain high-quality customer support standards.
- Remote (WFH)
Education
Health Information Management Technology -
Atlanta Technical College
Atlanta, GAHigh School Diploma -
East Coweta High School
Sharpsburg, GA 08.2002 - 05/2006
Skills
- Microsoft Programs
- Cashflow Planning and Management
- Bookkeeping
- Exceptional Communication
- Trained on a center rider
- YMS
- WMS
- Shipment processing
- Warehouse organization
- Problem solving
- Attention to detail
Timeline
Outbound Clerk
Dollar General Warehouse
01.2025 - 09.2025
Warehouse
Variety Wholesalers
04.2024 - 01.2025
Sales Rep
Conn's
10.2023 - 04.2024
Customer Service Rep
UHaul
10.2023 - 02.2024
Front Desk Receptionist
Holiday Inn Express
07.2022 - 03.2023
Virtual Support Representative
Continuum Global Solutions
04.2021 - 06.2022
Customer Service Representative
Amazon.com
04.2020 - 04.2021
High School Diploma -
East Coweta High School
08.2002 - 05/2006
Health Information Management Technology -
Atlanta Technical College