Nakeshia Woods
Talbotton
Summary
With a proven track record at Help at Home, I excel in delivering top-notch patient and customer care, blending my strong problem-solving abilities with empathetic communication. My expertise in computer skills and active listening has consistently enhanced client satisfaction and operational efficiency, showcasing a commitment to excellence and a drive for continuous improvement.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Patient Care Assistant
Help at Home
08.2024 - Current
- Assisted nurses with daily patient care tasks, ensuring timely and efficient medical support.
- Supported patients'' physical mobility by assisting with transfers, ambulation, and range of motion exercises as directed by nursing staff.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
Personal Care Assistant
North American Homecare Services
07.2022 - 08.2024
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
- Built strong relationships with clients to deliver emotional support and companionship.
Chat Support Representative
Chime
04.2019 - 05.2022
- Enhanced customer satisfaction by providing timely and accurate responses to inquiries through chat support.
- Retained detailed records of all chat support interactions, ensuring optimal documentation for quality assurance purposes.
- Conducted thorough research to provide accurate information, ensuring prompt resolution of customer concerns.
- Resolved technical issues for customers by utilizing comprehensive knowledge of company products and services.
Customer Service Representative
Verizon
09.2016 - 03.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Manchester High School
Manchester, GA05-1996
Skills
- Written and verbal communication
- Claims processing
- Patient education
- Customer service
- Problem-solving abilities
- Computer skills
- Active listening
Accomplishments
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
Certification
- Cardiopulmonary Resuscitation (CPR) - American Red Cross.
- First Aid Certification - American Red Cross or American Heart Association.
- CPR/AED Certification
Timeline
Patient Care Assistant
Help at Home
08.2024 - Current
Personal Care Assistant
North American Homecare Services
07.2022 - 08.2024
Chat Support Representative
Chime
04.2019 - 05.2022
Customer Service Representative
Verizon
09.2016 - 03.2019
- Cardiopulmonary Resuscitation (CPR) - American Red Cross.
- First Aid Certification - American Red Cross or American Heart Association.
- CPR/AED Certification
High School Diploma -
Manchester High School
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