NAKIA JORDAN
Midland
Summary
Dedicated Customer Care Specialist with proven track record in delivering exceptional service and resolving complex issues. Skilled in using advanced tracking systems and coordinating cross-departmental communications to enhance customer satisfaction and streamline operations. Effective communicator with collaborative teamwork skills and consistent results in dynamic environments. Proficient in billing and customer service software, as well as healthcare management systems. Committed to upholding ethical standards and continuously improving service delivery.
Overview
5
5
years of professional experience
Work History
Customer Care Specialist
Aflac
05.2024 - Current
- Compose timely communications to ensure customer satisfaction and resolve issues efficiently.
- Utilize tracking systems to deliver accurate resolutions, escalating complex cases as needed.
- Maintain confidentiality and adhere to ethical standards, ensuring compliance with company policies.
- Expand product knowledge through continuous learning and training, enhancing service delivery.
- Coordinate with departments to provide comprehensive solutions, improving customer experience.
- Handle complex customer inquiries through multiple channels, ensuring accurate information delivery and timely resolution while maintaining strict confidentiality protocols.
- Navigate specialized insurance databases to research and resolve policyholder concerns, implementing systematic tracking methods for enhanced service delivery.
- Coordinate cross-departmental communications to expedite customer solutions, maintaining comprehensive documentation of case resolutions and follow-ups.
Dining Facility Attendant
Blackstone Consulting, Inc.
11.2021 - 11.2023
- Execute shift tasks, ensuring timely completion and operational efficiency.
- Maintain cleanliness and sanitation of dishware and facility, enhancing hygiene standards.
- Manage inventory of dining items, ensuring availability and smooth service.
- Monitor dishwashing operations, ensuring compliance with temperature and sanitation protocols.
- Conduct chemical tests for sanitation, ensuring health standards are met.
Store Associate
Janz Medical Supply
05.2020 - 05.2021
- Enhanced service satisfaction by addressing customer questions both in person and over the phone.
- Maintain store organization and inventory, ensuring optimal product display and availability.
- Utilized POS system to streamline transaction processing and boost accuracy.
- Assist in inventory management, restocking, and stock checks, supporting seamless operations.
- Utilize product knowledge and suggestive selling to help team reach sales objectives.
Education
NURSING ASSISTANT
Career Center
Waynesville, MO 05.2015
Skills
- Medical records
- Insurance verification
- Time management and organization
- Call center experience
- Microsoft outlook
Timeline
Customer Care Specialist
Aflac
05.2024 - Current
Dining Facility Attendant
Blackstone Consulting, Inc.
11.2021 - 11.2023
Store Associate
Janz Medical Supply
05.2020 - 05.2021
NURSING ASSISTANT
Career Center
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