Summary
Overview
Work History
Education
Skills
Languages
Certification
References
Timeline
Generic

NAKIA RUDISON

Atlanta

Summary

Dedicated Customer Care Representative with proven expertise in escalation management and first call resolution. Adept at troubleshooting and enhancing customer satisfaction through effective communication and relationship management. Recognized for maintaining comprehensive knowledge of services and consistently delivering prompt, professional support. Committed to driving positive customer experiences.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Customer Care Representative

GUSTO
REMOTE
02.2022 - 06.2025
  • Assisted customers with inquiries and provided accurate information on services.
  • Documented customer interactions in the company's CRM for future reference.
  • Handled escalated requests, ensuring prompt resolution and satisfaction.
  • Maintained up-to-date knowledge of company policies and procedures.
  • Answered customer inquiries over the phone and via email.
  • Resolved customer complaints promptly and professionally.
  • Followed up on customer inquiries not immediately resolved by providing timely updates on the status of their requests.
  • Escalated unresolved issues requiring further investigation or specialized expertise.
  • Participated in team meetings to discuss strategies for improving customer satisfaction levels.

Customer Support Specialist

Best Buy, Geek Squad
REMOTE
06.2020 - 02.2022
  • Provided technical support and troubleshooting for customer electronics.
  • Assisted customers with product selection and purchase decisions.
  • Managed customer inquiries through phone, email, and chat platforms.
  • Documented customer interactions in the support ticketing system.
  • Maintained up-to-date knowledge of company products, services, policies, and procedures.
  • Investigated customer complaints regarding product quality or service rendered.

CASHIER

Sprouts Farmers Market Inc, Grocery
Atlanta
01.2018 - 02.2020
  • Organized and stocked merchandise on sales floor as needed.
  • Ensured cleanliness and organization of checkout area consistently.
  • Handled customer returns and exchanges following store policies.
  • Promoted store promotions and loyalty programs to customers effectively.
  • Helped customers find specific products, answered questions, and offered product advice.

Education

High School Diploma -

GRADY HIGH SCHOOL
Atlanta, GA
05-2020

Skills

  • Troubleshooting
  • Escalation management
  • Email communication
  • Customer relationship management
  • Multitasking and organization
  • Claims monitoring
  • First call resolution
  • Payment processing
  • Microsoft office expertise
  • Report preparation
  • Database research
  • Security verification

Languages

English
Professional

Certification

  • HIPAA Awareness for Healthcare Staff
  • Customer Service Foundations – LinkedIn Learning (Company Provided)
  • CRM Software Certification (Salesforce, JIRA, Zendesk)

References

References available upon request.

Timeline

Customer Care Representative

GUSTO
02.2022 - 06.2025

Customer Support Specialist

Best Buy, Geek Squad
06.2020 - 02.2022

CASHIER

Sprouts Farmers Market Inc, Grocery
01.2018 - 02.2020

High School Diploma -

GRADY HIGH SCHOOL

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NAKIA RUDISON