Nakia Steward
Decatur,GA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Medical Front Office Receptionist
United Digestive
04.2024 - Current
- Interacted with customers by phone, email, or in-person to provide information.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Maintained clean reception area to promote positive, professional environment for clients.
- Maintained current and accurate medical records for patients.
- Helped patients complete necessary medical forms and documentation.
- Maintained a high level of professionalism while handling sensitive customer information, ensuring privacy and confidentiality.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Organized paperwork such as charts and reports for office and patient needs.
- Increased patient satisfaction, managing insurance verifications and addressing billing inquiries professionally and promptly.
- Supported office staff and operational requirements with administrative tasks.
Client Care Representative
Union City Veterinay Medical Center And Emergency
01.2020 - 01.2024
- Recognized as an integral part of achieving the department''s highest levels of client satisfaction scores quarter after quarter.
- Identified potential up-selling opportunities based on client needs analysis and provided tailored recommendations accordingly.
- Maintained accurate records of all client interactions, ensuring seamless communication across departments.
- Trained new team members on company policies, procedures, and best practices for delivering top-notch client care.
- Coordinated with other departments to resolve complex issues efficiently and effectively for clients.
- Delivered exceptional service by promptly responding to client inquiries through phone, email, and chat platforms.
- Managed high call volume while maintaining a positive attitude and professional demeanor at all times.
- Participated in regular team meetings to discuss performance metrics, share best practices, and brainstorm solutions to common challenges.
Receptionist
Deshon Animal Hospital
05.2015 - 01.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Education
N/a -
Georgia Gwinnett College
Lawrenceville, GASkills
- Customer Relations
- Application processing
- Document Review
- Quality assurance standards
- Teamwork and Collaboration
- Customer Service
- Computer Skills
- Understanding Customer Needs
- Data Entry
- Product Knowledge
Certification
Mindfulness Certification
Mindfulness Certificate
- Learned the importance of being fully present in the moment.
- Learned the benefits of being self-aware and disciplined.
- Learned how being mindful improves mental health and over all well being
- Learned how mindfulness improves focus.
Timeline
Medical Front Office Receptionist
United Digestive
04.2024 - Current
Client Care Representative
Union City Veterinay Medical Center And Emergency
01.2020 - 01.2024
Receptionist
Deshon Animal Hospital
05.2015 - 01.2020
N/a -
Georgia Gwinnett College
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