Open To Work
Na'Kiya Smith
Atlanta
Summary
Experienced Customer Service Associate with over 5 years in fast-paced settings. Skilled in conflict resolution and organization, contributing to efficient operations and positive client interactions. Leverages software tools to enhance service delivery and communication, ensuring customer satisfaction.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Asset Protection Officer
Best Buy
Charlotte
11.2025 - 04.2026
- Monitored yard activity and surveillance cameras, verified and processed driver paperwork, logged arrivals, departures, and incidents in Excel, and communicated with team via Microsoft Teams to ensure security and operational efficiency.
- Monitored store premises to deter theft and ensure safety protocols.
- Collaborated with law enforcement on criminal cases as needed.
Customer Service Associate
Panda Express
Rock Hill
12.2024 - 04.2026
- Delivered exceptional customer service in fast-paced, high-volume environment.
- Greeted guests warmly to foster welcoming atmosphere and enhance dining experiences.
- Accurately processed customer orders using POS system to ensure efficiency.
- Handled cash, credit, and mobile payments responsibly to maintain financial integrity.
- Maintained cleanliness and organization of dining and counter areas to support satisfaction.
- Collaborated with team members to streamline operations and improve service efficiency.
- Upholding brand standards for food safety, hygiene, and overall customer satisfaction.
- Assisted with packaging takeout orders and managed guest flow during peak hours.
Line Cook/Prep Cook
Carolina Butcher & Beer Garden
Indian Land
07.2025 - 11.2025
- Prepared and cooked sausages, burgers, fried chicken, and specialty fries to meet customer demand.
- Maintained clean station, followed recipes, ensured food quality, handled prep work, and supported fast-paced, team-oriented kitchen operations.
After School Teacher
Leroy Springs & Co, Inc.
Fort Mill
04.2024 - 12.2024
- Developed and implemented engaging lesson plans for afterschool programs, catering to the needs and interests of students
- Facilitated educational activities and projects that fostered creativity, critical thinking, and problem-solving skills among students
- Organized and supervised recreational activities such as sports games, arts and crafts sessions, and field trips
- Maintained safe, inclusive learning environment by enforcing behavioral guidelines and effectively resolving conflicts
- Supported students in developing social skills through group discussions, team-building exercises, and cooperative learning activities, enhancing peer interactions
- Monitored attendance records of students participating in the afterschool program
- Created a positive learning atmosphere by fostering open communication between students
- Served as a positive role model for all participants in the afterschool program
Team Member/Cashier/Customer Service
McDonald's
Rock Hill
02.2020 - 12.2024
- Provided exceptional service to customers
- Processed customer transactions efficiently
- Demonstrated strong work ethic by thriving in fast-paced environments.
- Consistently met attendance and punctuality expectations
- Adapted to varying work schedules
- Opened and closed store
Server/Cook
Applebee's
Rock Hill
06.2023 - 05.2024
- Developed a thorough understanding of restaurant functions by transitioning from server to kitchen staff.
- Provided excellent customer service in a fast-paced dining environment.
- Delivered food and beverages promptly to tables and bar area.
- Took accurate food and drink orders from customers.
Team Member/Cashier
Chick-fil-A
Rock Hill
10.2020 - 09.2021
- Counted cash drawers to ensure accuracy
- Stocked merchandise on store shelves
- Answered customer questions about products
- Answered questions
- Welcomed guests to create a pleasant atmosphere
- Processed cash transactions with precision
- Promptly addressed guest complaints for customer satisfaction
Education
High School Diploma - Rock Hill, SC
Rock Hills High School
Rock Hill, SC05-2022
Skills
- Customer communication
- Order assistance
- Cash handling
- Serving expertise
- Food safety knowledge
- Host/hostess experience
- Kitchen experience
- Food prep skills
- Cleaning expertise
- Google Docs usage
- Attention to detail
- Teamwork capabilities
- Leadership skills
- Customer greeting
Certification
- Driver's License, 02/01/22, 02/01/30
- CPR Certification
- AED Certification
- First Aid Certification
Languages
- English, fluent
- Spanish, intermediate
Work Preference
Job Search Status
Open to workWork Type
Full TimePart TimeLocation Preference
On-SiteRemoteSalary Range
$19/hr - $1000/hrTimeline
Asset Protection Officer
Best Buy
11.2025 - 04.2026
Line Cook/Prep Cook
Carolina Butcher & Beer Garden
07.2025 - 11.2025
Customer Service Associate
Panda Express
12.2024 - 04.2026
After School Teacher
Leroy Springs & Co, Inc.
04.2024 - 12.2024
Server/Cook
Applebee's
06.2023 - 05.2024
Team Member/Cashier
Chick-fil-A
10.2020 - 09.2021
Team Member/Cashier/Customer Service
McDonald's
02.2020 - 12.2024
High School Diploma - Rock Hill, SC
Rock Hills High School